Product Manager

Location: Remote

About the Company:

ElevateOS is a community operating system that is purpose-built for real estate developers, owners, operators and residents. We’ve built an industry-leading software suite that solves issues up and down the property technology stack, combined with professional on-site services. Our unique technology and service offering enables our customers to dramatically reduce their operating expenses while increasing their ancillary revenue. We were born in Chicago but are a fully remote company with people across six continents.

About the Position:

The Product Manager at ElevateOS is responsible for owning the full product development lifecycle — taking early ideas from prototype through planning, development, launch, and beyond.

Customer empathy is critical to our success. Product Managers are expected to quickly develop deep expertise in the ElevateOS solution suite, as well as a strong understanding of the proptech industry and the multifamily apartment market. In this role, you will work closely with both B2B and B2C customers to ensure we are consistently delivering value and identifying new problems worth solving.

You will partner closely with leadership and internal stakeholders to define and maintain a clear roadmap for your product domain. This role requires strong collaboration with sales, marketing, design, and engineering to align teams around a shared product vision and successfully execute the roadmap.

While building new features and launching products is part of the role, success is ultimately measured by outcomes — validated customer value and tangible improvements to how our customers operate.

This is a fully remote position reporting directly to the Chief Product Officer.

Job responsibilities:

• Define the product strategy and maintain a clear roadmap for your domain

• Manage your product throughout its lifecycle from ideas to launch and continuous iteration

• Specify market requirements for current and future products by conducting market research using multiple channels supported by ongoing calls and interviews with customers and prospects.

• Create and maintain a strong feedback system between customers and our sales, marketing and support teams.

• Collect and translate ideas into clear product requirement documents and technical user stories.

• Work closely with our designers to build prototypes that become great user experiences.

• Collaborate with sales, marketing and support to ensure our product content and messaging is clear and well-positioned

• Continuously measure product adoption and usage against KPI’s and OKR’s

Must Haves:

• 5+ years in a product management role

• Proven track record of managing all aspects of a successful product development from idea to beyond launch

• Someone who wants to constantly learn and isn’t afraid to ask questions

• Demonstrates a high aptitude for customer empathy and ability to work with customers to gather meaningful insights

• Strong communication

• Solid design background with understanding of UI/UX principles for web and mobile, accessibility requirements and prototyping

• Familiarity with product and project management tools such as Atlassian/JIRA

Nice-to-have:

• Experience in prop-tech systems;

• Experience with products that integrate with physical spaces;

• Experience with keyless access control systems and integrations such as Dormakaba, OpenPath, Yale, Salto, Schlage;

• Experience with Property Management Systems (Yardi, Entrata, RealPage, ResMan, etc.)

• Hands-on experience with external CRM system integration.