Description
GENERAL DESCRIPTION:
The Field Engineer II ensures that all projects run smoothly, from inspecting and installing equipment and new technologies to directing crews on-site. They also conduct their own research on their projects and report on the project status.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Monitor project & operational activities at the assigned site to ensure that operations run smoothly and efficiently.
- Inspect network and site equipment and technologies for a project.
- Resolve onsite networking & equipment malfunctions.
- Assist in the preparation of new sites for projects.
- Communicate with clients to determine needs and explain complex issues.
- Conduct networking & RF research and studies on-site.
- Manage field activities and implement engineering designs.
- Diagnose construction or machinery problems.
- Oversee networking & site repairs and technical improvements as assigned.
- Install and configure networking & RF equipment as assigned
- Inspect material and test machinery for safety.
- Ensure proper maintenance of on-site equipment.
- Coordinate with other employees to maintain company equipment.
- Follow all safety requirements.
- Supervise and direct on-site crew (e.g., technicians) as required.
- Draft and submit reports in a timely and accurate manner.
- Work with Engineering/Services teams to generate proposals.
- Must be able to drive a vehicle, have a clean driving record, and have a valid driver’s license.
- High travel demand to various locations to perform job duties.
- Perform other work-related duties as assigned by management.
Requirements
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree in engineering or equivalent experience.
- Relevant software certifications.
- Four or more years of experience in an RF or Networking related field required.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
COMPUTER SKILLS:
- Understanding of Windows and Linux based operating systems with working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and Google Suite.
LANGUAGE SKILLS:
- Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and software applications.
- Ability to write routine reports and correspondence.
- Excellent written, oral, and interpersonal skills.
COMPETENCIES:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
OTHER SKILLS, ABILITIES AND QUALIFICATIONS:
- Ability to change direction quickly.
- Show eagerness to learn new technologies, as the need arises.
- Participate in brown bag meetings for sharing/learning new skills.
- Excellent interpersonal and communication skills.
- Ability to gather pertinent data, identify and evaluate options, recommend, and engage in a course of action and work closely with Level 3 support if required to resolve issues.
- Ability to prioritize, multitask, and deliver results in a timely manner.
- Ability to learn quickly, take professional risks, and operate in a fast-paced environment.
- Understand and adhere to standards while incorporating development life-cycle methodologies and best practices.
- Ability to work both independently and as a member of a team.
- Well-versed in technical aspects of field projects, including machinery and equipment.
- Understanding of safety guidelines.
- Strong attention to detail.
- Strong problem-solving, math, and analytical skills.
- Ability to work in adverse weather and occasional overtime and weekends.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to talk and hear. This position is continually required to utilize hand and finger dexterity, climb, balance, bend, stoop, kneel or crawl. The employee must occasionally lift and/or move equipment/material that weighs up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
