Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Director - Business Analytics and Insights will guide the business analytics team to provide strategic insights and data-driven decision-making support across the organization. This role will be responsible for developing and implementing data strategies, managing data analytics projects, and ensuring the delivery of high-quality, actionable insights to drive business growth and efficiency.
 

Essential Duties and Responsibilities include the following:

• Lead the Business Analytics team, fostering a culture of continuous improvement and professional development

• Develop and implement the organization’s data analytics strategy in alignment with business goals

• Collaborate with senior management to identify key business questions and data needs

• Oversee the collection, storage, and analysis of large datasets

• Ensure data integrity, accuracy, and security across all analytics processes

• Oversee the creation of executive-level dashboards and reports that provide actionable intelligence and support decision-making

• Manage multiple data analytics projects simultaneously, ensuring timely and successful delivery, and communicating status updates to stakeholders

• Ensure compliance with internal policies and procedures related to data management and analytics

• Partner with business operations leaders to fully understand their processes, potential cost savings pain points and/or future revenue growth, and assisting with business case development

• Work with business optimization staff to identify areas of opportunity and areas of concern where data can help drive meaningful change and process improvement

• Work with large datasets to uncover patterns, test hypotheses, and identify causal relationships using statistical models

• Research and help resolve problem statements identified by line of business leadership

• Help solve complex problems and proactively identify and mitigate risks

• Work in a fast-paced and highly-collaborative environment

• Perform other ad hoc tasks and projects.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 2-5 years of direct or related experience in each of the following:

• A bachelor’s degree in business, statistics, mathematics, data science, or computer science

• 7+ years of related experience in analysis utilizing data management and visualization tools for presenting to management with at least 3 years in a leadership role

• Working knowledge and proven track record successfully using tools such as: Tableau, MS Power BI, SSMS, SSRS, Python, R

• Knowledge and understanding of the mortgage industry and the importance of the varied data collected, purchased, and/or used by business (e.g., mortgage servicing, title, diligence, insurance)

• Intimately familiar with data modeling techniques

• A professional who has an ownership mentality and can act as point of contact with our internal business customers

• Ability to recognize the nuances & complexities in the details and synthesize those nuances into understandable outputs

• Must be able to perform in a high-pressure environment, and be able to meet tight deadlines

• Has superb written and verbal communication skills, as well as the ability to draft engaging and impactful messages and presentations for inspiring employees and clients

• Solid organizational skills with the demonstrated ability to effectively prioritize

• Strong collaboration and interpersonal skills across all levels of the organization

• High degree of integrity

Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
Business Ethics– Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Communications- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
Customer Service- Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability- Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Teamwork- Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations.

Travel: Very limited travel expected

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment with moderate noise levels.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 10 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

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