Key Facts

Remote From:

Full time

Entry-level / graduate

English, Greek, Spanish

Hard Skills

Problem Management Product Knowledge User Feedback Cross-Functional Collaboration Remote Administration Microsoft Dynamics CRM Customer Relationship Management Microsoft Dynamics CRM Online Communication Service Level Management

Other Skills

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Customer Service
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Non-Verbal Communication
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented

Roles & Responsibilities

Fluency in Spanish and English with superior verbal and written communication skills
Prior experience in customer service, preferably within the automotive or luxury market
Ability to manage multiple inquiries remotely with strong attention to detail and organizational capabilities
Proficiency with customer support software and CRM systems

Requirements:

Deliver top-notch remote customer assistance in Spanish via phone, email, and chat for Mercedes-Benz clients
Address inquiries regarding vehicle specifications, service appointments, and maintenance-related questions
Maintain accurate records of customer Interactions within our CRM system
Collaborate with internal teams to manage complex customer inquiries and collect feedback to drive improvements in service offerings

Job description

Mercier Consultancy is delighted to present a unique opportunity for a Spanish-Speaking Remote Assistance Representative for Mercedes-Benz, allowing you to work from the comfort of your home in Greece. In this vital role, you will provide exceptional remote support to Spanish-speaking customers, ensuring they experience the premium service that is synonymous with the Mercedes-Benz brand.

Your expertise in Spanish will be essential as you assist clients with inquiries about vehicle features, scheduled maintenance, and any customer service issues they may face. Through delivering timely and knowledgeable responses, you will enhance customer satisfaction and foster loyalty among Mercedes-Benz owners.

Responsibilities

Deliver top-notch remote customer assistance in Spanish via phone, email, and chat for Mercedes-Benz clients
Address inquiries regarding vehicle specifications, service appointments, and maintenance-related questions
Effectively resolve customer concerns and ensure satisfactory outcomes
Maintain accurate records of customer interactions within our CRM system
Collaborate with internal teams to manage complex customer inquiries and challenges
Collect customer feedback to drive improvements in our service offerings
Stay updated on Mercedes-Benz vehicles and service enhancements to provide accurate information

Requirements

Fluency in Spanish and English, with superior verbal and written communication skills. Ensure your nationality and native language are clearly noted in your C.V. and/or Cover Letter.
Excellent customer service skills with a focus on effective problem resolution
Prior experience in customer service, especially within the automotive or luxury market, is advantageous
Ability to manage multiple inquiries in a remote work setting efficiently
Attention to detail and strong organizational capabilities
A genuine interest in automobiles and a commitment to exceptional customer service
Proficiency with customer support software and CRM systems is a plus

Benefits