Key Facts

Remote From:

Full time

Entry-level / graduate

English, Greek, Spanish

Hard Skills

Hardware Support Customer Relationship Management Cross-Functional Collaboration User Feedback Escalation Management Customer Interaction Management Digital Content Delivery Customer Relationship Management Subscription Business Models Customer Experience Improvement

Other Skills

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Customer Service
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Customer Service
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Calmness Under Pressure
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Communication
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Multitasking
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Willingness To Learn
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Time Management
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Teamwork
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Detail Oriented
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Empathy
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Spanish and English (written and verbal).
Previous customer support experience (preferably in telecommunications or entertainment).
Excellent communication, interpersonal skills, and strong problem-solving abilities.
Ability to manage multiple inquiries and stay detail-oriented in a fast-paced environment.

Requirements:

Provide exceptional Spanish-language customer service via email, phone, and chat.
Assist with questions on subscriptions, content availability, and technical issues; document interactions in CRM.
Collaborate with internal teams to resolve complex issues and relay customer feedback.
Educate customers about new features, titles, and promotions on Disney+.

Job description

Mercier Consultancy is thrilled to offer a position for a Spanish-Speaking Customer Support Representative for Disney +, with the opportunity to work from home in Greece! In this exciting role, you will assist Spanish-speaking subscribers with their inquiries regarding Disney + services, ensuring they have a seamless and enjoyable streaming experience.

If you are passionate about entertainment and customer service and are looking for a remote position that allows you to work from the comfort of your home, this opportunity is for you!

Responsibilities

Provide exceptional customer service in Spanish via email, phone, and chat
Assist clients with questions regarding subscriptions, content availability, and technical issues
Document customer interactions and solutions accurately in the CRM system
Collaborate with internal teams to resolve more complex customer issues
Educate customers about new features, titles, and promotions available on Disney +
Gather customer feedback to help enhance our services
Participate in training sessions to stay updated on service offerings and customer support procedures

Requirements

Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
Previous experience in customer support, preferably in the telecommunications or entertainment industry
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Customer-oriented mindset with a passion for helping others
Ability to manage multiple inquiries effectively in a busy environment
Comfortable using customer support tools and technology

Benefits