Key Facts

Remote From:

Full time

Entry-level / graduate

English, Portuguese, Greek

Hard Skills

Order Management Customer Relationship Management LiveChat Cross-Functional Collaboration Help Desk Support Product Knowledge Customer Success Management

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Record Keeping
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Communication
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Willingness To Learn
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Portuguese and English, both written and verbal
Your nationality and native language must be clearly stated in your CV and/or Cover Letter
Previous experience in customer support, preferably in the technology or retail sectors
Strong communication and interpersonal skills; excellent problem-solving abilities and attention to detail

Requirements:

Provide customer support in Portuguese via phone, email, and chat regarding Dyson products
Assist customers with product inquiries, troubleshooting, and order management
Document customer interactions accurately in our customer management system
Coordinate with internal teams to resolve customer issues effectively

Job description

Mercier Consultancy is thrilled to offer an exciting opportunity for a Portuguese-Speaking Customer Support Representative for Dyson, with the flexibility to work from home in Greece! In this pivotal role, you will assist Portuguese-speaking customers with their inquiries related to Dyson products and services, ensuring they receive outstanding support and information.

This position is perfect for individuals who are passionate about technology and customer service. If you enjoy solving problems and providing exceptional service, we would love to hear from you!

Responsibilities

Provide customer support in Portuguese via phone, email, and chat regarding Dyson products
Assist customers with product inquiries, troubleshooting, and order management
Document customer interactions accurately in our customer management system
Coordinate with internal teams to resolve customer issues effectively
Educate customers on product features and usage for optimal performance
Gather and relay customer feedback to enhance product offerings and services
Participate in ongoing training to stay knowledgeable about Dyson's evolving product line

Requirements

Fluency in Portuguese and English, both written and verbal, is required.
Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
Previous experience in customer support, preferably in the technological or retail sectors
Strong communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to provide a high level of customer satisfaction
Comfortable working independently in a remote environment
Familiarity with customer support tools is a plus

Benefits