Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian, Greek

Hard Skills

Customer Relationship Management Customer Complaint Resolution Customer Complaint Resolution Cross-Functional Collaboration Product Knowledge Remote Technical Support Know Your Customer Customer Centricity

Other Skills

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Customer Service
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Multitasking
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Communication
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Teamwork
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Time Management
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English with exceptional communication skills; nationality/native language must be clearly stated in CV and/or Cover Letter.
Strong customer service focus and proactive problem-solving abilities.
Prior experience in customer service, preferably in remote roles.
Familiarity with customer support software and CRM systems.

Requirements:

Deliver high-quality customer service in Italian through phone, email, and chat channels.
Assist customers with inquiries, providing accurate information about products and services.
Resolve customer issues and complaints efficiently, ensuring customer satisfaction; document all interactions in the CRM.
Collaborate with various teams to facilitate effective problem resolution and relay customer feedback to help improve service offerings.

Job description

Mercier Consultancy is thrilled to present an exciting opportunity for an Italian-Speaking Customer Service Representative for Imperial, with the convenience of working from home in Greece. In this pivotal role, you will provide exceptional support to our Italian-speaking clients, assisting them with inquiries related to a variety of services offered by Imperial.

Your mastery of the Italian language will be essential as you address customer questions, guide them through processes, and resolve issues promptly, all while striving to enhance their overall experience with our services.

Responsibilities

Deliver high-quality customer service in Italian through phone, email, and chat channels
Assist customers with inquiries, providing accurate information about products and services
Resolve customer issues and complaints efficiently, ensuring customer satisfaction
Document all interactions and resolve complex inquiries within our CRM system
Collaborate with various teams to facilitate effective problem resolution
Gather and relay customer feedback to help improve service offerings
Stay updated on product offerings and current industry trends

Requirements

Fluency in Italian and English, with exceptional communication skills. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
Strong customer service focus and proactive problem-solving abilities
Prior experience in customer service is preferred, particularly in remote roles
Able to manage multiple customer inquiries in a fast-paced environment
Detail-oriented with strong organisational skills
Passion for providing excellent service and supporting customer needs
Familiarity with customer support software and CRM systems is a plus

Benefits