Intake Specialist (ABA Therapy)

Job Opening: Intake Specialist (ABA Therapy)

Location: South Africa (Remote – US Hours)

Type: Full-Time, Work from Home

Hours: Monday to Friday: 9am- 5pm (US Hours)

Responsibilities:

·        Respond to intake inquiries via phone, email, and web forms promptly and professionally

·        Guide families of autistic children through the intake and onboarding process with empathy and clarity

·        Collect and review client documentation (e.g., diagnosis reports, insurance, funding forms)

·        Schedule assessments and initial consultations

·        Maintain accurate records using our practice management software

·        Collaborate with the clinical, billing, and administrative teams

·        Follow up with families to ensure timely completion of all intake steps

Essential Qualifications:

·        Excellent communication and interpersonal skills

·        Excellent administrative management

·        Detail-oriented with strong organizational abilities

·        Comfortable using digital platforms (e.g., Google Workspace, CRMs, CentralReach, EHRs)

·        Ability to work independently in a remote environment

·        Compassionate, patient, and culturally sensitive

Requirements

Desired Experience:

·        Familiarity with ABA (Applied Behaviour Analysis) therapy terminology and processes

·        Previous experience in a healthcare, therapy, or ABA setting preferred

·        Experience with insurance verification or working with funding bodies

·        Fluent or neutral English accent

·        Reliable internet and backup power

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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