Role overview

Qualifications

Bachelor's degree in Computer Science/IT or relevant work experience
ServiceNow System Admin Certification
ServiceNow Certified Application Developer
ITIL knowledge

Responsibilities

Lead major and complex ServiceNow development projects and enhancements, customizing the tool to meet business requirements.
Handle troubleshooting tickets in ServiceNow and design/implement technical solutions such as business rules, client scripts, UI pages, ACLs, notifications, and integrations (APIs, SSO, SAML, REST, LDAP).
Manage releases using update sets, perform peer code reviews, and design/maintain a highly available ServiceNow environment and integrations.
Review requirements for detailed estimation, write technical documentation, keep ServiceNow certifications up to date, mentor the service management team, and coordinate with project managers and stakeholders.

Key facts

Remote from: India
Full time
Expert & Leadership (>10 years)
Software Engineer
English

Other skills

Non-Verbal Communication
Collaboration
Mentorship

About the company

Harris Computer

Computer Software / SaaS

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.

Company details

Company typeLarge

IndustryComputer Software / SaaS

Company size10001

Links

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Job description

Experience:

total 12+ yrs. of experience as ServiceNow Developer

Worked in ITSM, ITOM, CSM organizational structure.

Experience in implementing the following Core ITIL Process modules: Incident, Problem, Change, Service Catalog and CMDB

Prerequisite:

ServiceNow Design and Development experience

ITIL knowledge

ServiceNow System Admin Certification

ServiceNow Certified Application Developer

Written and verbal communication skills

Experience of working in multi-domain structure in ServiceNow

Responsibilities:

Work on major and complex development projects/enhancements for ServiceNow. Customizing the tool as per business requirements.

Handle troubleshooting tickets in ServiceNow. Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, ACLs and notifications, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, development skills, such as HTML, CSS, Angular JS

Release management: Create and use update sets to move customizations between ServiceNow instances, peer review codes

Design and maintain a highly available and recoverable environment.

Design/manage ServiceNow architecture and Integrations.

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

Write technical documentation : functional specifications, development instructions, design documentations.

Proactively keep ServiceNow certifications up to date

Mentor and share technical knowledge with service management team.

You will be required to work with Project managers, Process owners and other stakeholders.

Qualification:

Bachelor’s degree in Computer Science/IT or relevant work experience

Shift :

Evening shift - 5pm - 2am IST

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