Key Facts

Remote From:

Full time

Entry-level / graduate

English, Polish, Greek

Hard Skills

Banking Services Customer Complaint Resolution Bank Compliance Escalation Management Digital Banking Account Management Customer Relationship Management

Other Skills

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Customer Service
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Record Keeping
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Microsoft Office
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Client Confidentiality
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Professionalism
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Communication
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Teamwork
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Polish and English, both written and spoken
Experience in customer service, preferably in the banking or financial services industry
Strong communication and interpersonal skills
Proficiency in customer service software and Microsoft Office Suite

Requirements:

Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services
Assist customers with account management, transaction inquiries, and general banking-related questions
Handle customer complaints and resolve issues efficiently while maintaining professionalism and escalating when needed
Document all customer interactions and maintain detailed records for compliance and service improvement

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opening for a Polish Speaking Customer Service Representative within the Banking industry. This role is ideal for individuals who are dedicated to providing exceptional support to Polish-speaking clients, ensuring they have a satisfactory banking experience.

Responsibilities

Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services.
Assist customers with account management, transaction inquiries, and general banking-related questions.
Handle customer complaints and resolve issues efficiently while maintaining a high level of professionalism.
Provide guidance on banking procedures and help customers navigate through online banking platforms.
Maintain an up-to-date knowledge of bank products, services, and regulations to offer accurate advice and assistance.
Document all customer interactions and maintain detailed records for compliance and service improvement.
Collaborate with internal departments to escalate and address complex customer issues.

Requirements

Fluency in Polish and English, both written and spoken.
Experience in customer service, preferably in the banking or financial services industry.
Strong communication and interpersonal skills.
Ability to handle sensitive information with confidentiality.
Proficiency in customer service software and Microsoft Office Suite.
Detail-oriented with strong problem-solving capabilities.
Ability to work effectively in a team-oriented environment.

Benefits