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Polish Speaking Customer Service for Finance industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Polish, Greek

Other Skills

  • •
    Customer Service
  • •
    Microsoft Office
  • •
    Client Confidentiality
  • •
    Professionalism
  • •
    Communication
  • •
    Analytical Skills
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Social Skills

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Finance industry. This position offers a chance to work with a dynamic team in a fast-paced environment, assisting Polish-speaking clients with their financial inquiries and supporting them in achieving their financial goals.


Responsibilities

  • Provide high-quality customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries about financial products and services.
  • Assist customers with account management, transaction inquiries, and financial advice tailored to their needs.
  • Handle customer complaints with professionalism, ensuring all concerns are addressed adequately and promptly.
  • Maintain comprehensive knowledge of company policies and financial products to provide accurate information.
  • Document all customer interactions meticulously, contributing to service quality improvements.
  • Collaborate with internal teams to resolve more complex customer issues efficiently.
  • Adhere to industry regulations and maintain confidentiality during all customer interactions.

Requirements

  • Fluency in Polish and English, both written and spoken.
  • Previous experience in customer service, preferably within the finance or banking sector.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills and attention to detail.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A commitment to customer satisfaction and service excellence.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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