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Mandarin Speaker (Language Interpreter)

Key Facts

Remote From: 
Fixed term
Entry-level / graduate
English

Other Skills

  • •
    Client Confidentiality
  • •
    Calmness Under Pressure
  • •
    Communication
  • •
    Adaptability
  • •
    Active Listening
  • •
    Detail Oriented

Roles & Responsibilities

  • Fluent in English (read, speak, and write)
  • Fluent in Mandarin (read, write, speak)
  • Ability to work from home in a quiet, secure environment
  • Own a smartphone (Android 12+ or iOS 15+)

Requirements:

  • Interpret conversations between Mandarin-speaking callers and English-speaking operators in real time across Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, and General Business
  • Maintain accuracy, confidentiality, and cultural sensitivity; convey messages in the caller's preferred language while ensuring mutual understanding
  • Work from a home-based office and adapt to rotating night shifts; operate using client tools and a smartphone in a quiet, secure environment
  • Cover a 24/7 operation including public holidays, handling simple to technical subject matter with clear and precise interpretation

Job description

WE ARE HIRING🎉
Position : Language Interpreter

Period of Employment: 12 months Contract / Renewable
Working Hours: 8 hours per day with 1 hour break in between / 40 hours per week / based on schedule / night shift
Working Time : starts anytime from 8 pm/9pm/10pm/11pm/12am and will shift every 3 months
Salary: RM30/ hour (Minimum RM30 x160 hours= RM4800) + Socso + EPF + OT pay
Benefits : 14 days paid sick leave, 12 days annual leave, and some Malaysia & US Public holidays

3-weeks training provided in the daytime(Monday to Friday) with a Training allowance

Job Description :

As an interpreter, your primary role is to facilitate communication between parties who speak different languages.
In the example you mentioned about a live call from 911, your main responsibility would be to accurately interpret the conversation between the caller(native language) and the emergency operator(English).
Your role is to convey the message in the preferred language of the caller and ensure that both parties understand each other. A work from home Language Interpreter works from his/her home office.
It is essential to ensure a quiet and secure environment. This position is open to most locations within Malaysia, Thailand, Indonesia & Philippines, Cambodia .
The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement and General Business

Job Requirements :

Fluent in English ( Read & Speak & Write)
Fluent in Native Language (Read & Write & Speak )
Must be working from home
Own Mobile phone with Android 12 and above or IOS 15 and above
Must be willing to work rotating shift for 9 hours anytime following the required schedule by the client within 24 hours (Night Shift)
They will be entitled to 2 days off in a week which will be rotating any day
Must be willing to work on public holidays as the operation is 24/7.

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