Director of Revenue Operations

Our Mission -- Why We Need You

Founded in 1980, Continuous has been at the forefront of IT automation for over four decades, empowering organizations to focus on what matters most. With deep roots in NASA and a proven track record of innovation, we've earned our place as the trusted automation partner for credit unions and banks nationwide.

As our Director of Revenue Operations, you serve as the strategic data partner who transforms revenue insights into actionable strategy. Our revenue teams rely on you not only to report on performance, but to uncover the trends, inefficiencies, and opportunities that drive exponential growth.

This role exists to bridge the gap between data and decision-making. You translate complex revenue data into clear strategic direction, guide cross-functional teams toward improved buyer journeys, and ensure our sales tech stack and processes directly support pipeline growth, conversion optimization, and revenue predictability.

Objectives -- The Problems You'll Solve

Reporting to our Chief Revenue Officer, you are responsible for driving revenue performance by manipulating data to steer strategic action across the entire buyer journey. You are the revenue reporting subject matter expert who uncovers insights to find areas of opportunity for exponential growth.

You empower Sales, Marketing, and Customer Success teams by building dashboards, forming sales strategy, leading annual planning, and driving opportunity conversions. You ensure revenue forecasting accuracy is tight, sales efficiency is optimized, and our tech stack enables rather than hinders performance. In partnership with the CRO, you have the unique opportunity to deliver revenue reporting to the Leadership team and Board, shaping strategic decisions at the highest level.

How You'll Get There

In your first month, you will onboard, get up to speed, take accountability for our revenue data and present an assessment of our sales metrics with areas to improve revenue operations at Continuous:

• Interview Sales/Marketing/Customer Success teams to understand how they operate and how they would benefit most from the tools in the tech stack.

• Deeply understand our sales and marketing strategy and the role you will play in improving the buyer journey.
• Take ownership of our revenue data including the build of our weekly / monthly revenue reporting pack.
• Manage our Sales and Customer Success enablement playbook and work with Marketing / Product to iterate over time.
• Present your early diagnosis of Revenue Operations to Sales and Marketing leadership.

In your first 3 months, you will take ownership of revenue reporting to the Leadership Team and Board while also taking responsibility for our sales tech stack, dashboards and team enablement.

• Generate weekly revenue forecasts (month and quarter focus) and roll up each week’s numbers to Sales and Customer Success Leadership.
• Partner with the CRO on monthly reporting for our Leadership team and company Board.
• Analyze historical data to identify customer and sales rep performance trends, insights, and benchmark against the broader industry.
• Take a share of responsibility for the management and implementation of sales tools and platforms including Salesforce, Grow.com and Gong.io.

• Build dashboards for company reporting and forecasting with an eye towards identifying revenue trends/insights and proposing solutions.

In your first 6 months, you will become a subject matter expert on our buyer journey and revenue data, with a deep understanding of past performance, currents goals and future budget planning needs.

• Increase sales efficiency by working closely with teams to provide recommendations on ways to increase leads, improve conversion rates and more effectively manage their time.

• Recommend changes to current sales techniques, procedures, or promotional efforts based on market research and performance trends to improve sales performance.
• Assume responsibility for training new and existing members of our revenue teams with processes and tools.
• Work with Revenue Leadership to refine the structured sales processes & methodology for better forecasting accuracy.
• Partner with CRO on annual budget, including territory and compensation planning.
• Collaborate with our cross-functional teams to review operational procedures, identify inefficiencies, and design, develop and configure customizable and scalable processes while automating solutions.

Competencies -- What We're Looking For

Analytical Skills -- You can quickly structure and process qualitative or quantitative data and draw insightful conclusions from it. You exhibit a probing and curious mind and achieve penetrating insights.

Attention to Detail -- You have a high level of attention to detail and produce high-quality work. You do not let important details slip through the cracks or derail a project.

Collaboration -- You can reach out to peers and build successful relationships with key stakeholders to establish an overall collaborative working environment.

Accountability + Follow-through on Commitments -- You live up to verbal and written agreements, regardless of personal cost. You can adjust quickly to changing priorities and conditions, and cope effectively with complexity and change. You will do what you say and demonstrate tenacity and willingness in holding others accountable to follow through on commitments.

Ability to Coach and Develop People -- You will play an integral part in coaching members of the sales organization in their current roles and supporting them to improve performance and preparing them for future roles and success.

Master of Efficiency -- You're known for working smarter – not harder. You have a strong track record of building and enhancing processes and workflows that lead engaged buyers to be in front of sales. You're familiar with multiple CRM and marketing automation tools (Salesforce, HubSpot) and love creating a clean, organized web of plugins and integrations to make the company as efficient as possible. You pride yourself in your ability to balance organized data with the need for speed.

Revenue Operations & Sales Tech Stack Expertise -- Deep experience with Salesforce, revenue intelligence platforms (e.g., Gong.io), and BI/dashboard tools (e.g., Grow.com).

Strategic Thinking & Business Acumen -- Ability to connect revenue data to business outcomes and translate insights into strategic recommendations for leadership.

Executive Presence -- Ability to engage credibly in Leadership and Board presentations, communicating complex data in clear, actionable terms.

What's in it for you?

At Continuous, we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation, we provide:

• A remote first environment – Work from wherever you are comfortable in the contiguous U.S. as Continuous is a remote first organization.
• Continuous will provide all the gear you need to be successful in your role, including Laptop and tools, $100/month phone reimbursement, monitors, gear to get yourself started, plus a one-time $250 stipend to purchase any extras.
• 100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering. Continuous also contributes $1,800 per year into an HSA account for you to spend on qualifying healthcare costs.
• 100% company paid LTD, AD&D and basic life insurance for you.
• Flexible PTO (like unlimited PTO) and flexible working hours to accommodate a great work/life balance.
• 11 Paid Holidays.
• Quarterly Wellness Days to recharge in whatever way you need.
• $2,500 Annual Professional Development stipend to help you continue to enhance your skills.

How We Work -- Our Core Values

Be Kind -- We are kind and helpful. We care and act with empathy. We take care of ourselves, each other, and our customers. We understand boundaries. We believe clear is kind. We exhibit healthy behaviors and are self-aware.

Be Authentic -- We are genuine. We are real. No pretense. We know ourselves and celebrate our differences of thoughts, ideas, and skills. We show our true self -- our whole self -- every day. We unlock our teams' potential by unlocking our own and each other's potential. There is only one you and we want to see YOU every day.

Be Collaborative -- We unite for a common cause. We are in pursuit of the best idea -- not our own idea. As a remote company, we must collaborate and communicate to make a difference -- an impact. We do this for our teams and for our customers.

Be Determined -- Giving up is not in our nature. We are smart people who solve tough problems. We have a bias toward action. We strive for great outcomes. We achieve our goals. We deliver success for customers, ourselves, and each other.

Work Environment and Physical Requirements

Continuous is a remote-first organization. This role requires the ability to work effectively in a distributed environment, collaborate across time zones, and engage virtually with revenue teams and leadership. Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary work with extended periods of sitting, computer use, and virtual meetings. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

EEO/AAP for Protected Veterans and Individuals with Disabilities

Unisoft International, Inc. dba Continuous is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@Continuoustechnologies.com for assistance.

Scam Notice: Continuous will never ask for money transfers, checks, or Bitcoin as part of our hiring process. Any such requests should be reported as fraudulent.