IT Billing Coordinator I (Remote)

Job Title: IT Billing Coordinator 1

About the Client: A well-established business technology provider offering comprehensive managed services for modern workplaces. Their solutions include Managed IT, IT & Security, Managed Print Services, Cloud & Networking, Collaboration & Phone Systems, Audio/Visual and Physical Security. They help organizations streamline operations by combining advanced technology solutions with service excellence.

Overview: This role is responsible for the coordination of all IT invoicing functions, including contract programs and service maintenance agreements.

Responsibilities:

• Perform new setup and renewal of IT Service Agreements in multiple billing platforms.
• Verify submitted sales transactions utilized proper pricing structure and documentation, record changes in revenue for managed services.
• Coordinate the collection and processing of scheduled usage data for contracts as assigned.
• Generate daily service agreement invoices for contracts as assigned.
• Review and produce billable Service Invoices.
• Provide timely response to customers, Marco internal teams, and Sales Representative needs and questions by gathering information, researching issues, and preparing solutions.
• Process contract cancellations and various adjustments to existing technology leases & agreements.
• Analyzes and resolves billing disputes for customers.
• Obtain proper approval from appropriate department leadership for adjustments to customer contracts and invoicing.
• Potential to specialize in IT Leasing, Annuity Billing, and Hosted Voice solutions.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

Qualifications:

• An associate degree and two years of relevant experience; or equivalent combination of education and experience.
• Superior numerical ability, basic accounting skills preferred.
• Proficiency with business collaboration tools such as MS Office applications, including a high level of Excel knowledge.
• Superior internal and external customer service and communication skills.
• Enthusiastic, dedicated to the challenge of helping other people.
• Strong attention to detail with the ability to maintain accurate and detailed reports.
• Excellent organizational and time/task management skills, the ability to prioritize tasks, work within a defined timeline, and operate with changing priorities.
• Function collaboratively as part of a fast-paced, client-oriented department.
• Self-starter with the ability to perform with little or no direct supervision.

Schedule: Night Shift (US Time)

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!