Role overview

Qualifications

Proven hands-on experience with Zoho CRM
Strong experience in data mapping and CRM integrations (Apollo or similar lead tools preferred)
Expertise in Zoho automation: workflows, cadences, sequences, templates
Working knowledge of Zoho Telefan or Zoho telephony integrations

Responsibilities

Map and sync lead and sales data from Apollo to Zoho CRM, ensuring accuracy and automation
Configure and optimize Zoho–Apollo connector, including custom data mapping where required
Automate sales cadences and sequences within Zoho (email, call follow-ups, task creation, workflows)
Troubleshoot and support Zoho Telefan telephony functionality (tech support–oriented)

Key facts

Remote from: India
Freelance
English

Hard skills

Zoho Office Suite Sales Enablement Sales Management Lead Generation Microsoft Dynamics CRM Business Process Automation Sales Development Help Desk Support

Other skills

Ability To Meet Deadlines
Time Management
Detail Oriented
Troubleshooting (Problem Solving)
Problem Solving

About the company

Quantum Strides LLC

Quantum Strides is an IBM Sustainability Software Business Partner specializing in solutions for Real Estate & Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability. We are innovators and problem-solvers at heart. Using technology to tackle complex challenges and to deliver efficiencies for our customers is the bedrock of our culture and what we do best.Headquartered in the Washington DC metro area and consisting of a highly skilled workforce in the United States, we are a reliable partner for several Fortune 500 customers and Government entities. Additionally, our state-of-the-art development and test teams in India and talent pool in Canada, places us in a unique position to serve our clients across diverse geographical regions.Quantum Strides is considered an IBM TRIRIGA expert and has nearly a decade of experience in implementing, upgrading, and supporting the IBM TRIRIGA Application & Platform. Furthermore, we provide a highly skilled Maximo workforce to support IBM Maximo implementations and upgrades. Additionally, as an IBM Envizi partner, we help organizations with scope 1, 2 and 3 ESG reporting. Quantum Strides is also a ServiceNow (SNOW) partner specializing in IT Service Management (ITSM), IT Asset Management (ITAM) and has expertise in integrating SNOW to IBM technologies to provide customers with the best of both worlds.

Company details

Company typeSME

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job Role: Zoho CRM & Telephony SME

Location: Remote (USA/ India)
Engagement Type: Contract
Priority: High | Immediate Requirement

Reports To: Director of SAS & AI

Job Overview

About Quantum Strides LLC

Quantum Strides LLC is a premier System Integrator and IBM Gold Business Partner specializing in IBM TRIRIGA (real estate & facilities), IBM Maximo (asset management), IBM Envizi (ESG & sustainability), and Q+ Cross Platform IQ (AI-powered solutions). Headquartered in Glen Allen, Virginia, with a global presence across India, the Philippines, and Canada, we deliver innovative enterprise solutions by leveraging emerging technologies, including AI-driven automation, cloud, and digital transformation strategies.

We are looking for an experienced Zoho CRM Specialist to urgently support our Sales and Leads teams by optimizing Zoho CRM integrations, automation, and telephony functionality.

The primary focus of this role is data mapping and automation between Apollo (lead generation tool) and Zoho CRM, along with Zoho Telefan telephony support.

Zoho CRM serves as our single source of truth for sales, and we require hands-on expertise to ensure seamless data flow, automation of sales cadences, and reliable telephony functionality.

Key Responsibilities

Map and sync lead and sales data from Apollo to Zoho CRM, ensuring accuracy and automation

Configure and optimize Zoho–Apollo connector, including custom data mapping where required

Automate sales cadences and sequences within Zoho (email, call follow-ups, task creation, workflows)

Create reusable templates for emails, workflows, and automation inside Zoho

Set up and customize dashboards and reports for Sales and Leads teams

Enable and automate post-call workflows, including follow-up emails and tasks after initial calls

Troubleshoot and support Zoho Telefan telephony functionality (tech support–oriented)

Ensure smooth CRM usage for sales operations with minimal manual intervention

Required Skills & Experience

Proven hands-on experience with Zoho CRM (mandatory)

Strong experience in data mapping and CRM integrations (Apollo or similar lead tools preferred)

Expertise in Zoho automation: workflows, cadences, sequences, templates

Experience building sales dashboards and reporting in Zoho

Working knowledge of Zoho Telefan or Zoho telephony integrations

Ability to diagnose and resolve telephony-related functional issues

Strong understanding of sales CRM processes and lead lifecycle management

Preferred Qualifications

Prior experience integrating Apollo with Zoho CRM

Experience supporting fast-paced sales teams

Ability to work independently and deliver quickly under urgent timelines.