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Senior Solutions Engineer (3+ years, B2B SaaS)

Role overview

Qualifications

  • Minimum 3 years of experience in SaaS or IT (preferably SaaS).
  • Full-time degree in Engineering.
  • Proficiency in Python programming.
  • Strong understanding of REST APIs with experience in API calls, Postman, and integration tools like Zapier.

Responsibilities

  • Provide technical expertise through solution designs, demonstrations, and proofs of concepts across multiple mediums (in-person, virtual, whiteboard).
  • Design customer-centric solutions based on requirements and manage multiple solution options; support onboarding and customer demos.
  • Collaborate cross-functionally with Product Management, Engineering, Customer Success, and Sales to address internal blockers and ensure smooth demos and onboarding.
  • Maintain and improve reporting processes and CRM data accuracy.

About the company

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Docsumo

Company details

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Job description

About Docsumo:

Docsumo is your go-to Document AI solution for streamlining business operations. We turn complex documents like bank statements, policies, and financial statements into valuable, actionable data. Our cutting-edge technology helps businesses make smarter decisions faster. We are backed by marquee investors such as Sequoia, Barclays, Fifth Wall, Common Ocean, and Techstars.

At Docsumo, we're on a mission to revolutionize how businesses handle data. We empower companies to:
- Boost efficiency by 6-10 times.
- Make quick, accurate decisions from unstructured information.
- Scale operations effortlessly through innovative technology

Key Responsibilities:
  • Provide technical expertise through solution designs, solution demonstrations, proof of concepts by various mediums - in-person/virtual presentations, white boards etc. 
  • Should be able to cater to the customer's requirement.
  • Should be able to provide support assistance to the customer at times when required. 
  • Delivering customer demos and helping with customer onboarding. 
  • Should be able to design solutions based on the customer’s requirement and flexibility and must know how to work on multiple solutions. 
  • Work cross-functionally with the Product Management and Engineering teams to ensure internal speed bumps are encountered. 
  • Reporting processes that may need improvement.
  • Ensuring that our CRM contains accurate account details and contact information. 
  • Work with the CS and Sales team to ensure all the demos and onboarding setups are handled.
  • RnD mindset to come up with innovative solutions and workflows.
  • Work Timings will be 3:30PM IST to 12:30AM IST

  • Need to have:
  • Has minimum 3 years of experience, preferably in SaaS or IT.
  • Must have a full time degree in Engineering Background.
  • Must have good experience in programming languages like python. 
  • Good understanding of REST API and making api calls. 
  • Good experience with POSTMAN, integration tools like zapier, and other middleware. 

  • Nice to have:
  • Team player who can take responsibility for anything from fixing the office internet to making a sales pitch to the CXO of a company. We believe in the ideology that - Buck stops with me
  • Consistent track record of documenting, synthesizing, and communicating results.
  • Must be self-motivated, flexible, collaborative, with an eagerness to learn.
  • Commitment to embracing best practices and a continual improvement mindset.
  • Our Cultural Standards: 

    Take ownership of your time and work
    - You should feel proud of what you have accomplished at Docsumo
    - No excuses & get things done

    Have a growth mindset
    - Welcome ambiguous situations, think through, and decide. 
    - Yes, you can climb all 14 peaks over 8k meters in 7 months, but first you have to imagine it and then do everything to move the needle - Nims Purja

    Pay attention to details
    - Nothing reflects carelessness more than poorly written notes/emails, basic code errors, poor word choices, and unclear task updates.

    Be highly collaborative while deciding independently
    - We want to be like a high performing football team where everyone knows where the goal is but players make their own decisions on the field. 
    - Take inputs from your team frequently to get perspective and then act fast. 

    Be purposeful in your actions
    - Improve people's lives through your work & be proud of your time at Docsumo
    - Challenging work, great boss, great team & good pay - let us know if anything changes 

    Be respectful
    - Respect people & do right by them (customers, team, vendors, partners, society) 
    - Speak up, give constructive feedback & be part of each others journey

    How to Apply: 
    Apply on our career page (https://jobs.lever.co/docsumo); and/or
    Send us an application at careers@docsumo.com

    Apply once. Then go straight to the hiring manager.

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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