Key Facts

Remote From:

Full time

Entry-level / graduate

Italian, English

Hard Skills

Hardware Support User Account Control Web Platforms End-User Training And Support Platform Product Management Customer Inquiries Platform Design And Development Issue Management Web Platforms Case Management Tools +4 more

Other Skills

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Communication
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Adaptability
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Time Management
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluent in Italian and English, both written and spoken.
Experience in customer service or technical support, preferably within an online platform environment.
Strong understanding of online platforms and technology-related services; excellent problem-solving and interpersonal skills.
Familiarity with CRM systems and customer support tools; ability to work independently in a fast-paced environment.

Requirements:

Provide outstanding support to Italian-speaking users via email, live chat, and phone, addressing inquiries and concerns regarding the online platform.
Troubleshoot and resolve technical issues related to user accounts and platform functionalities efficiently.
Maintain detailed documentation of customer interactions and resolutions in the CRM system.
Collaborate with other teams to identify and communicate common issues faced by users, proposing potential solutions.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Online Platform Support Agent. In this pivotal role, you will assist users navigating our online platform, offering support and solutions to ensure a seamless experience. If you possess strong communication skills and a passion for customer service, we would love for you to join our team!

Responsibilities

Provide outstanding support to Italian-speaking users via email, live chat, and phone, addressing their inquiries and concerns regarding the online platform.
Troubleshoot and resolve technical issues related to user accounts and platform functionalities efficiently.
Guide users on how to maximize their experience on the platform and utilize its features effectively.
Maintain detailed documentation of customer interactions and resolutions in the CRM system.
Collaborate with other teams to identify and communicate common issues faced by users, proposing potential solutions.
Keep abreast of platform updates and new features to provide accurate and up-to-date support.
Conduct follow-ups with users to ensure satisfaction with the resolution provided.

Requirements

Fluent in Italian and English, both written and spoken.
Experience in customer service or technical support, preferably within an online platform environment.
Strong understanding of online platforms and technology-related services.
Excellent problem-solving skills and the ability to address customer inquiries effectively.
Outstanding communication and interpersonal skills with a strong customer-focused approach.
Familiarity with CRM systems and customer support tools is a plus.
Ability to work independently and efficiently in a fast-paced environment.

Benefits