Key Facts

Remote From:

United States

Full time

English

Hard Skills

Other Skills

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Communication
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Strategic Thinking
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Problem Solving
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Communication
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Time Management
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Teamwork
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Proactivity
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Analytical Thinking
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Relationship Building

Roles & Responsibilities

Bachelor's degree in a relevant field; PT preferred.
Previous experience in customer success, account management, or related roles.
Knowledge of the healthcare industry and/or Software as a Service (SaaS) preferred.

Requirements:

Onboard new clients, conduct virtual and in-person training sessions, and create customized success plans tailored to each client's unique needs to help clients achieve their goals.
Serve as the main point of contact for assigned clients, proactively communicating to ensure alignment on goals; build and maintain strong client relationships by regularly assessing satisfaction through recurring meetings and identifying areas for growth.
Partner closely with Sales, Support, and Product teams to address client needs and solve issues before they escalate; monitor client engagement and usage to identify obstacles, alerting internal teams and proposing solutions where needed.
Track key metrics and KPIs related to client success, satisfaction, and engagement; create and share monthly reports to provide clients and internal teams with clear progress updates; develop strategies to drive organization-wide adoption.

OneStep

Healthtech: Health + Technology

About OneStep

OneStep equips providers to offer proactive, data-driven care that transcends in-person visits.Founded on pioneering science, OneStep uses smartphone motion sensors to continuously analyze functional mobility in real-life conditions, delivering clinically-validated results within seconds - without any wearables or hassle.Our digital platform empowers clinicians with the visibility to make informed decisions and identify which patients require their attention by allowing them to quickly and thoroughly assess their patients' health from anywhere. We help providers strengthen their documentation with objective evidence, justifying medical necessity, showcasing successful outcomes, and identifying revenue opportunities. OneStep also motivates patients with actionable feedback, deeper connection with their provider, and easy-to-follow routines, leading to higher adherence and improved access to care.OneStep is easily accessible via a mobile app and web dashboard, and seamlessly integrates with most EMRs. It is fully customizable to fit the provider's needs and workflows, offering convenience and efficiency for clinicians and patients alike.

Company type: Scaleup

Industry: Healthtech: Health + Technology

Founded: 2018

Company size: 11 - 50

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Job description

Description

We are seeking a proactive Customer Success Manager to partner with clients, understand their goals, and deliver implementation training that drives product adoption. The ideal candidate combines strategic thinking with a strong clinical background in PT or healthcare, excels at solving client challenges, and can foster growth through exceptional communication and cross-team collaboration. You'll help clients achieve meaningful, measurable outcomes while identifying opportunities for expansion.

Responsibilities

Onboarding, Training and Enablement: Onboard new clients, Conduct virtual and in-person training sessions & create customized success plans tailored to each client’s unique needs to help clients achieve their goals.
Client Relationship Management: Serve as the main point of contact for assigned clients, proactively communicating to ensure alignment on goals. Build and maintain strong client relationships by regularly assessing satisfaction through recurring meetings and identifying areas for growth.
Proactive Communication and Issue Resolution: Partner closely with Sales, Support, and Product teams to address client needs and solve issues before they escalate. Monitor client engagement and usage to identify any obstacles, alerting internal teams and proposing solutions where needed.
Advocacy and Product Alignment: Act as a client advocate within the organization, providing feedback to inform product development and advocating for client needs.
Data-Driven Tracking and Reporting: Track key metrics and KPIs related to client success, satisfaction, and engagement. Create and share monthly reports to provide clients and internal teams with clear progress updates.
Develop strategies to drive organization-wide adoption.
Follow CSM playbook while suggesting process improvements.

Requirements

Bachelor's degree in a relevant field - PT preferred.
Previous experience in customer success, account management, or related roles.
Knowledge of the healthcare industry and/or software as a service (SaaS) preferred.