Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Recruitment Strategies Account Management Customer Relationship Management Client Services Cross-Functional Collaboration Customer Success Management Cross-Selling Customer Analysis Managed Accounts Contract Management Upselling Client Services Management Reporting Salesforce Bullhorn (Software) Microsoft Dynamics CRM

Other Skills

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Customer Service
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Sales
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Communication
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Time Management
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Teamwork
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Organizational Skills
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Relationship Management
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Problem Solving

Staff Outsource Solutions

About Staff Outsource Solutions

We are a U.S. based staffing company specializing in offshore talent. Though we can help you find a skilled General Virtual Assistant, we are particularly good at finding talent with specialized skills in fields such as medical, legal, engineering, technical, real estate, marketing, etc. We also can provide bi-lingual talent speaking English in addition to Spanish, Tagalog, Hindi, French, Mandarin, Portuguese, Russian or other languages. We can provide staff on a temporary, permanent or project basis. You will find our rates to be typically about 1/2 to 1/3 of the cost of hiring locally. We source talent in the Philippines, India and throughout Latin America.

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

We’re looking for a Client Relationship Manager who thrives on building strong client relationships and ensuring seamless staffing delivery. In this role, you’ll be the main point of contact for our clients — ensuring that every placement, onboarding, and engagement runs smoothly from start to finish.

About the Role:

As a Client Relationship Manager, you’ll act as the bridge between clients and our internal recruitment teams. You’ll oversee the client experience from placement to onboarding, ensuring that both clients and deployed staff are fully supported and satisfied.

Key Responsibilities:

Lead client onboarding ensuring new clients have a seamless start, from contract handover to first placement.
Provide proactive account management and ongoing support, maintaining regular communication with active clients.
Collaborate with recruitment and operations teams to ensure high-quality staffing delivery and service consistency.
Monitor client satisfaction and gather feedback or testimonials to highlight success stories.
Identify upselling or cross-selling opportunities within active accounts.
Reconnect with previous clients to explore new staffing opportunities and rebuild relationships.
Track key account metrics (e.g., retention, fill rates, satisfaction scores) and provide reports to management.
Act as a client advocate internally, ensuring their needs are represented and met.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field.
3+ years of experience in Sales, Customer Service, Account Management, or Client Services in the staffing or recruitment industry is a requirement.
Excellent communication, problem-solving, and relationship management skills.
Strong organizational abilities with experience managing multiple client accounts.
Familiarity with CRM or ATS tools (e.g., Bullhorn, Zoho Recruit, Salesforce) is an advantage.