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Key Accounts Executive - Customer Happiness

MyOperator

Role overview

Qualifications

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Hands-on experience with CRM software is a plus

Responsibilities

  • Responsible for deriving happiness during the client life cycle
  • Handling client activation and ensuring smooth activation
  • Maintaining the CSAT up to the company benchmark
  • Handling technical and operational issues raised by existing clients across channels (chat, ticket, call etc.)

About the company

MyOperator logo

MyOperator

Customer Experience & Contact Centers

MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com

Company details

Company typeSME
IndustryCustomer Experience & Contact Centers
Company size201 - 500

Links

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Job description

This is a remote position.

Job Description
We are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)

Key Responsibility Area
  • Responsible for deriving happiness during the client life cycle
  • Handling client activation and ensuring smooth activation
  • Maintaining the CSAT upto the company benchmark
  • Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
  • Building and maintaining the strong relationship with the clients
  • Coordinating with the other departments for smooth functioning of the daily operations
  • Maintaining the retention rate of the existing clients as per the company benchmark
  • Provide MyOperator product training to the the existing clients
  • Providing on call/mail support to the existing clients
  • Sharing weekly and monthly reports with the reporting manager
  • Doing timely profiling of the clients

Requirements

  • 1-2 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Excellent knowledge of MS Office
  • Hands-on experience with CRM software is a plus
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations


Benefits

100% Remote Working
Flexible Working Hours


Salary: Upto 3 Lacs Per Annum

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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