This is a remote position.
At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a NOC Engineer.
Responsibilities:
â Monitor, investigate, and troubleshoot network incidents in PoPs and data centers.
â Identify and diagnose network issues accurately, escalating when necessary while maintaining clear communication with internal teams and leadership.
â Collaborate with senior engineers to resolve escalated infrastructure incidents and recommend improvements to enhance redundancy, capacity, and monitoring efficiency.
â Document incidents and maintain operational visibility using established ticketing and incident management systems.
â Participate in continuous learning, peer-to-peer training, and adopt operational best practices within a dynamic NOC environment.
Requisitos
â Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
â 5+ years of experience in a Network Operations Center or similar telecommunications environment.
â Strong understanding of networking protocols including TCP/IP, BGP, OSPF, MPLS, VLANs, and QoS.
â Experience with Layer 2 and Layer 3 technologies such as Spanning Tree, EVPN, MPLS, RSVP, LDP, PPPoE, IPoE, TR069, 802.1x, and VPN.
â Familiarity with WAN and carrier-grade Ethernet/IP environments.
â Proficiency in ticketing systems and incident management processes.
â Excellent written communication skills for clear updates and escalations.
â Strong accountability, attention to detail, and commitment to resolving issues fully.
Desirable / Nice to Have:
â Experience with network equipment from Nokia, Calix, Juniper, or Adtran.
â Practical experience with network monitoring systems such as Nagios, PRTG, SolarWinds, or IRIS.
â Familiarity with fiber optic technology and related network equipment.
â Basic scripting knowledge in Perl, Python, or similar languages for operational automation.
