Role overview

Qualifications

Proven experience in an administrative or client-facing coordination role
Impeccable attention to detail and superior organizational abilities
Excellent written and verbal communication skills
A trauma-informed and compassionate approach to client interactions

Responsibilities

Meticulously track client attendance and conduct necessary follow-ups
Process new client intakes by collecting, organizing, and accurately entering information into their systems
Maintain client files with a strong emphasis on confidentiality and compliance standards
Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed

Key facts

Remote from: Anywhere
Full time
Client Service Specialist (Customer Care)
English

Hard skills

Client Services Instruction Scheduling Employee Communications Report Generators Data Entry Healthcare Marketing Social Media Management Slack (Software) Notion (Software) File Management Queue Management Patient Referral Email Management Electronic Medical Record Online Communication Trauma Informed Approaches Task Management

Other skills

Administrative Functions
Client Confidentiality
Virtual Teams
Non-Verbal Communication
Adaptability
Time Management
Organizational Skills
Detail Oriented
Quick Learning
Physical Flexibility
Prioritization

About the company

WOW Remote Teams

Staffing & Recruiting

Looking to expand your team with highly skilled, bilingual professionals? Look no further than WOW Remote Teams! We specialize in providing US-based companies with custom, reliable, and affordable teams featuring top 1% talent from Latin America. Our hassle-free process begins with finding and prescreening the best candidates for your needs. You make the final decision while we handle all the contracts, payments, and local employment laws. Best of all, you can save up to 30% on salary expenses with no recruitment, placement, or consultation fees! Simply pay a flat biweekly or monthly fee, just as you would with any other employee. Our recruiting and search process is thorough, consistent, and targeted, utilizing a variety of resources to identify, attract, and present the best candidates to our clients. With our services, you have the opportunity to select the best talent for your company and provide candidates with new career opportunities. Choose WOW Remote Teams for a hassle-free, affordable way to build a team of highly experienced, bilingual professionals, including software and web developers, executive assistants, designers, social media managers, content creators, CSR, and more. Located in Phoenix, Arizona, we're here to help you succeed.

Company details

Company typeStartup

IndustryStaffing & Recruiting

Company size2 - 10

Links

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Job description

This is a remote position.

Our client is looking for a highly organized and compassionate Client Services and Administrative Coordinator to join their dynamic team. This organization is a recognized leader in the healthcare services sector, having significantly expanded their service reach and received industry accolades for their innovative approach in recent years.

Responsibilities

Meticulously track client attendance and conduct necessary follow-ups.
Process new client intakes by collecting, organizing, and accurately entering information into their systems.
Maintain client files with a strong emphasis on confidentiality and compliance standards.
Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed.
Provide administrative coordination, including scheduling interpreters for client sessions.
Generate clear and concise reports to keep leadership informed on key metrics.
Assist with special projects and other duties as required, demonstrating flexibility.
Manage the company's social media channels, post updates, and support clinical marketing outreach.
Develop and maintain mailing/email lists and contribute to the creation of newsletters.
Actively maintain waitlist records and process physician referrals with timeliness and accuracy.

Requirements

Proven experience in an administrative or client-facing coordination role.
Impeccable attention to detail and superior organizational abilities.
Excellent written and verbal communication skills.
A trauma-informed and compassionate approach to client interactions.
Ability to work independently and manage multiple priorities effectively.

Qualifications

Experience with digital communication and project management tools (e.g., Slack, Notion, Microsoft Teams).
Familiarity with Electronic Medical Record (EMR) systems is a strong asset.
A quick learner who is adaptable to new processes and technologies.

Benefits

This is a full-time.
100% remote position.
The client offers a supportive and collaborative virtual work environment with opportunities for professional growth and development.