Administrative Virtual Assistant / CSR

This is a remote position.

Our client is looking for an Administrative Virtual Assistant They operate in a service-based industry and have continued to grow in recent years by strengthening operational processes and delivering reliable, customer-focused support across their markets.

This role supports daily operations by handling customer communications, scheduling, and administrative coordination. The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams.

Responsibilities

• Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.
  

• Contact warm leads to follow up on service requests and appointment availability.
  

• Schedule and reschedule service appointments, coordinating closely with the service team.
  

• Update schedules as changes occur and proactively communicate adjustments to customers and technicians.
  

• Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.
  

• Review invoices and estimates for accuracy and organization.
  

• Maintain orderly digital files and administrative records.
  

• Assist with weekly reporting and tracking of key operational numbers.
  

• Support general office administration tasks to keep operations running efficiently.
  

Requirements

• Previous experience in customer service, administrative support, or virtual assistant roles.
  

• Strong verbal and written English communication skills.
  

• Comfort handling phone-based customer interactions, including warm leads and inbound calls.
  

• Excellent organizational skills and attention to detail.
  

• Ability to multitask and manage changing priorities.
  

• Confidence using scheduling systems, CRMs, and office productivity tools.
  

Qualifications

• Experience in service-based or operations-focused environments.
  

• Familiarity with appointment scheduling and customer coordination.
  

• Strong problem-solving skills and a calm, patient approach to customer interactions.
  

• Ability to work independently while collaborating with a remote team.
  

Benefits