Key Facts

Remote From:

Full time

English

Hard Skills

Medical Record Management Microsoft Dynamics CRM Care Coordination Aftercare Calendar Management Outbound Transactions Communication Software Help Desk Support Process Improvement

Other Skills

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Customer Service
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Scheduling
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Professionalism
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Communication
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Teamwork
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Patience
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Proactivity
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Organizational Skills
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Detail Oriented
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Empathy
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Problem Solving

Roles & Responsibilities

Must possess an exceptionally high level of English proficiency, both in verbal and written communication.
Demonstrated experience in a customer-facing role, preferably within a healthcare or related environment.
A naturally empathetic, patient, and approachable demeanor is essential.
Proven ability to be a proactive problem-solver who takes initiative.

Requirements:

Act as the primary point of contact for patients, handling inbound and outbound communications with kindness and professionalism.
Manage patient scheduling, including booking, rescheduling, and confirming appointments efficiently.
Conduct diligent follow-up with patients to ensure continuity of care and address any ongoing needs.
Maintain accurate and up-to-date patient records within the designated systems.

WOW Remote Teams

Hrtech: Human Resources + Technology

About WOW Remote Teams

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Company type: Startup

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

Our client is looking for a dedicated and empathetic Administrative Assistant who provides administrative and customer service support. To join their innovative team in the healthcare sector. This company is a leader in their field, having been recognized for their significant growth and commitment to improving patient care through technology in recent years.

This is a fantastic opportunity for a proactive and kind-hearted individual who is passionate about making a difference in healthcare. You will be the first point of contact for patients, providing crucial support and ensuring a smooth, positive experience.

Section: Job Description

Responsibilities:

Act as the primary point of contact for patients, handling inbound and outbound communications with kindness and professionalism.
Manage patient scheduling, including booking, rescheduling, and confirming appointments efficiently.
Conduct diligent follow-up with patients to ensure continuity of care and address any ongoing needs.
Maintain accurate and up-to-date patient records within the designated systems.
Collaborate with internal teams to facilitate seamless patient care and resolve inquiries.
Proactively identify opportunities to improve the patient support process.

Requirements

Must possess an exceptionally high level of English proficiency, both in verbal and written communication.
Demonstrated experience in a customer-facing role, preferably within a healthcare or related environment.
A naturally empathetic, patient, and approachable demeanor is essential.
Proven ability to be a proactive problem-solver who takes initiative.

Qualifications:

Prior experience using CRM platforms, scheduling software, and standard office communication tools.
A strong interest in or previous exposure to the healthcare industry is highly valued.
Excellent organizational skills and a meticulous attention to detail.

Benefits

Full-time
100% remote position.
They offer the flexibility to work from anywhere while being part of a supportive and mission-driven team.
Additional benefits are available.