This is a remote position.
The core elements of the job are:
People
• Work as a part of our global Operations Team
• Collaborate cross team by participating in company strategic initiatives
• Support and train interns and junior colleagues
• Liaise with Linguist Community Management, Finance, File Engineering and Account Management to ensure excellent quality of service.
Operations
• Take full responsibility for project life cycle ensuring timely delivery and quality of service to our clients, and adhering to revenue and margin targets.
• Oversee proofreading, editing, coding and translation as well as text analyses and other text processing.
• Source the most appropriately skilled linguists or facilities providers.
• Plan, monitor and coordinate the linguists’ workflows and evaluate their performance
• Use translation management software to leverage internal and translation memory (TM) segment repetitions.
• Manage and maintain translation assets (translation memories, glossaries).
• Identify opportunities for process improvement and suggest new ideas to increase efficiency.
• Use recent developments in AI to enhance efficiency across projects.
• Adhere to our ISO-accredited quality control procedures.
• Work with company project management tools to maintain and update project, supplier and client data in accordance with our procedures.
• Create guidelines, process documentation and marketing materials to promote our services and educate colleagues.
Clients
• Build strong relationships with clients and develop efficient solutions to their language requirements while providing helpful, knowledgeable, and friendly support.
• Adhere to company complaint procedures and support clients with queries and feedback with Team Leader’s guidance.
Company
• Promote the growth of the company and the team.
• Represent the company or the team at client meetings/industry events.
Requirements
MINIMUM JOB REQUIREMENTS FOR THE ROLE
We are looking for candidates with:
• Exceptional written and verbal communication skills in English and at least one additional language.
• 2+ years of experience in the supply of client-side translation within a project management/co-ordination role.
• Competence in using translation management and productivity technology with the ability to learn new technologies and programs quickly.
• Logical and creative thinking with a positive, ‘can-do’ attitude.
• Ability to handle pressure when delivering high volume/tight deadlines and work in a fast-paced environment.
• Be a dedicated and enthusiastic team member and conscientious in promoting the growth of our Company.
• Excellent communication and interpersonal skills.
• Flexibility and a willingness to embrace change.
