Ability to follow remote instructions step-by-step without deviating from approved runbooks
On-site hardware handling and cable management (rack mounting/unmounting, patching, dressing cables) per site rules
Basic configuration actions and remote access setup as instructed and approved by the Remote Support Team
Requirements:
Provide physical onsite assistance to enable remote troubleshooting and remediation, including console connectivity to network devices as instructed by the Remote Support Team; assist with opening racks, locating devices/ports, and power cycling per instruction
Perform visual verification and reporting of device status (LEDs, link status, alarms, fan/power status) and cabling condition
Rack mounting/unmounting of network devices per site rules and safety practices; patch and dress cables to basic professional standards as instructed
Coordinate with the Remote Support Team for post-install verification and perform basic configuration actions as directed (connect console, grant remote access, execute approved command steps, set baseline actions) when explicitly instructed and approved
Job description
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team), such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.
Requirements
Required Tools Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right. Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters Spare Patch Cord/Cable (5m) x 2 Basic screwdriver kit (Phillips/flathead/torx as applicable) Basic cable testing tools for damage identification (e.g., cable tester; other basic testers) Crimping tool and cutter RJ45 terminator (surplus) Labelling Machine
