Role overview

Qualifications

Excellent knowledge of the Italian language (both written and spoken).
Experience in customer or technical support is a plus.
Strong problem-solving skills and the ability to work under pressure.
Basic understanding of software and hardware systems relevant to the position.

Responsibilities

Provide exceptional customer service via various communication channels (email, chat, phone).
Assist customers with technical issues and inquiries related to our services.
Troubleshoot and resolve customer problems efficiently and effectively.
Document customer interactions and feedback in our CRM system.

Key facts

Remote from: Anywhere
Full time
Help Desk / Technical Support
Italian

Hard skills

Help Desk Support Customer Interaction Management Computer Architecture Software Systems Product Knowledge Sales Management Microsoft Dynamics CRM Help Desk Support Customer Centricity

Other skills

Troubleshooting (Problem Solving)
Customer Service
Calmness Under Pressure
Communication
Multitasking
Prioritization
Social Skills
Problem Solving

About the company

Silver Bell Group

Outsourcing & Offshoring

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

Company details

Company typeScaleup

IndustryOutsourcing & Offshoring

Company size201 - 500

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Job Title: Customer/Technical Support (Italian Speaker)

Location: Remote

Budget: 900-1000 EUR

Overview:

Join our dynamic team in the international currency trading sector! We are seeking motivated individuals for customer support positions. If you have a passion for financial markets and excellent communication skills, we want to hear from you!

Responsibilities:

Provide exceptional customer service via various communication channels (email, chat, phone).
Assist customers with technical issues and inquiries related to our services.
Troubleshoot and resolve customer problems efficiently and effectively.
Maintain a high level of product knowledge to support customer needs.
Document customer interactions and feedback in our CRM system.

Requirements:

Excellent knowledge of the Italian language (both written and spoken).
Experience in customer or technical support is a plus.
Strong problem-solving skills and the ability to work under pressure.
Basic understanding of software and hardware systems relevant to the position.
Ability to multitask and manage priorities effectively.
Experience with CRM systems is an advantage.
Strong interpersonal skills and a customer-focused mindset