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UX Researcher

CEDCOSS Technologies Private Limited

Role overview

Qualifications

  • Degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent hands-on experience
  • 2-4 years of experience applying customer-centered research techniques to product definition and design
  • Experience in the creation and execution of online surveys and qualitative research techniques
  • Expert knowledge in planning and executing research studies, including developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods

Responsibilities

  • Plan, execute, and drive user studies to uncover, understand, and analyze user behavior concerning our products
  • Identify behavior patterns among users, structure behavioral archetypes, and promote these archetypes across business units
  • Communicate a holistic picture of the user experience to cross-functional teams and drive product decisions with validated user insights
  • Represent customer needs throughout the product and design lifecycle, from discovery through to design validation and customer adoption

Key facts

Hard skills

Quantitative Analysis Qualitative Analysis User Research Usability Testing User Journey Mapping Project Management Generative Research Audience Segmentation Exploratory Testing Sample Management Contextual Design Controlled Experiments Clinical Study Design Observational Techniques Data Synthesis Design Thinking Data Visualization Usability Testing Persona Development Cross-Functional Collaboration Focus Group Collaborative Design Task Analysis Behavioral Analytics User Interface (UI) Online Surveys (Evaluation Methods) Test Design Behavioral Pattern Cross-Platform Applications ERP Systems Knowledge Mobile Application Development Cloud Computing AWS Cloud Services Artificial Intelligence Embedded Intelligence Application Programming Interface (API) DevOps Microsoft Dynamics CRM Machine Learning Chatbot Progressive Web Apps E-Commerce Cross-Functional Collaboration Storytelling Stakeholder Communications Presentation Training

Other skills

  • Collaboration
  • Communication
  • Quick Learning
  • Mentorship
  • Empathy

About the company

CEDCOSS Technologies Private Limited logo

CEDCOSS Technologies Private Limited

IT Services & IT Consulting

CEDCOSS Technologies Pvt. Ltd. is a leader in the realm of digital transformation and the e-commerce revolution. As innovators, aggregators, and enablers of technology, we specialize in cultivating a seamless digital journey for businesses. Our expert team is dedicated to delivering innovative solutions, integrating e-commerce tools, and providing the technical backbone required for online ventures. We cater to a wide range of clients worldwide, including big tech companies, MSMEs, and ambitious entrepreneurs, helping them harness the power of the digital space for growth and expansion. As partners, we partner with Fortune 500 organizations and Global 2000 enterprises, including tech giants like Google, Meta & Amazon. Through our comprehensive work verticals, we offer personalized and technologically responsive services, empowering businesses to thrive in the ever-changing digital landscape.We provide solutions to our clients, which include highly qualified professionals implementing values through well-managed processes. We follow standards in the process to add value to our clients. We work on the latest technologies in the market and provide up-to-date and extendable services. Our experts, with their vast experience and expertise in their domains, help our clients achieve their business goals and elevate their efficiency and revenue. SaaS-based product line Market-Place Extension Open Source Software E-Commerce/ Shopping Cart Applications Search Engine Optimisation Open Source Training * Social Networking Over 45000+ clients all over the globe are already satisfied with our services, and the list continues to grow. Contact Us and be a part of this culture. https://www.cedcommerce.com https://www.makewebbetter.com https://www.magenative.comhttps://www.mastroke.com/

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Links

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Job description

This is a remote position.

Responsibilities we’ll trust you with
● Research Planning and Execution
○ Plan, execute, and drive user studies to uncover, understand, and analyze user behavior concerning our products.
○ Utilize various research methodologies such as focus groups, contextual interviews, and observational research techniques like fly-on-the-wall and shadowing.

● Behavioral Analysis and Archetypes
○ Identify behavior patterns among users, structure behavioral archetypes, and promote these archetypes across business units.
○ Build empathy for user archetypes across the organization using various engagement and storytelling techniques.

● Communication and Collaboration
○ Communicate a holistic picture of the user experience to cross-functional teams and identify possible gaps.
○ Work closely with marketing, product, and design teams to identify open research statements and drive product decisions with validated user insights.

● Product Lifecycle Representation
○ Set up and drive repetitive contextual user walkthroughs of products to identify gaps and opportunities for improvement.
○ Represent customer needs throughout the product and design lifecycle, from discovery through to design validation and customer adoption.

● Adaptation of Research Techniques
○ Apply and adapt appropriate research techniques and methods to meet specific project needs.
○ Engage with customers to understand their unique needs, defining and synthesizing user types, use cases, and specific UX opportunities.

● Influence and Validation
○ Partner with Product Managers and Designers to influence product strategy and roadmaps.
○ Validate feature and design direction through participatory design, early concept testing, and usability testing.

● Data Analysis and Insight Generation
○ Analyze and synthesize qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations.
○ Communicate findings through artifacts such as user segments, persona frameworks, user journeys, and task analyses.

● Mentorship and Advocacy
○ Provide mentorship to other team members and champion the UX research discipline across the organization.
○ Be a member of our core design team and work closely with product and engineering teams to conduct research and help design experiences.

Requirements

● Qualifications and Experience
○ Degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or equivalent hands-on experience.
○ 2-4 years of experience in applying customer-centered research techniques to product definition and design.
○ Experience in the creation and execution of online surveys and qualitative research techniques.

● Research Expertise
○ Expert knowledge in planning and executing research studies, including developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods.
○ Strong ability to analyze and synthesize qualitative and quantitative data to generate strategic and tactical insights with actionable recommendations.

● Technical Proficiency
○ Experience with remote testing tools and behavioural analytics.
○ Knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
○ Ability to quickly learn new technical concepts.

● Portfolio and Communication
○ Strong portfolio representing research that influenced great insights or experiences, including research goals, methodologies, processes, data visualizations, and insights.
○ Excellent communication and presentation skills, with the ability to articulate insights clearly to teams and leadership.

● Insight Translation
○ Ability to quickly turn insights into actionable points for stakeholders, delivering visual reports promptly and efficiently.
○ Excellent skills in communicating findings through artifacts such as user segments, persona frameworks, user journeys, and task analyses.

● Collaboration and Mentorship
○ Ability to collaborate with cross-functional teams to define, design, and ship new features.
○ Experience mentoring junior team members and contributing to their growth.
○ Experience in conducting generative research techniques and facilitating design thinking sessions.

● Empathy and Advocacy
○ Build empathy for user archetypes across the organization using various engagement and storytelling techniques.
○ Represent customer needs throughout the product and design lifecycle, from discovery through to design validation and customer adoption.


Benefits

What is it like to work with us?

CEDCOSS is a leading IT organization specializing in eCommerce and Digital products. With a global presence in 25 countries, we cater to over 15,000+ clients worldwide. Our expertise includes e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP
development, cloud architecture development, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools. Our practical and effective solutions accelerate digital transformation for market leaders, Fortune 500
companies, and Global 2000 enterprises.

And the PERKS | The good stuff you get for working hard
● Flexible working for a better work-life balance
● The five-day workweek for more time off
● Complimentary Health Insurance for your well-being
● A plethora of industry exposure and self-growth opportunities

JOIN US to maximize your impact on strategy and performance.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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