Senior Change Manager – Business Transformation

Senior Change Manager will support large-scale business transformation initiatives. This role sits within a central Transformation function and works closely with senior leadership to ensure change is successfully implemented, embedded, and sustained across the organization.

This is a hands-on change role for someone who enjoys working cross-functionally, translating strategy into execution, and enabling real behavioral and process change.

Key Responsibilities

• Change Strategy & Planning: Lead the design and execution of change management strategies aligned with transformation and business objectives.
  

• Risk & Adoption Management: Identify resistance, risks, and acceleration opportunities, and implement mitigation plans to drive adoption.
  

• Stakeholder Engagement & Communication: Partner with senior leaders and cross-functional stakeholders to deliver clear, compelling change communications.
  

• Change Impact & Implementation: Conduct change impact assessments and support the embedding of new processes, systems, and ways of working.
  

• Training & Capability Building: Define training needs and deliver practical learning interventions to enable leaders and teams as change champions.
  

• Data, Metrics & Reporting: Define KPIs and use basic analytics to track adoption, effectiveness, and progress of change initiatives.
  

• Community & Network Enablement: Build and manage super-user communities and field networks to sustain change.
  

• Continuous Improvement: Capture feedback, document lessons learned, and continuously refine change approaches.
  

Requirements

• 5–7+ years of change management experience in:
  

  • a business environment and/or consulting firm
    

  • complex, cross-functional initiatives with multiple stakeholders
    

• Proven experience implementing, training, and embedding process changes
  

  (planning → execution → monitoring)
  

• Strong understanding of change methodologies (e.g. ADKAR, Prosci)
  

• Basic data literacy: KPI design, simple analysis, dashboard requirements
  

• Knowledge of process improvement (Lean / Agile) and digital initiatives
  

  (e.g. CRM, RPA, AI, automation tools)
  

• Experience in community management (super-user networks, field communities, champions)
  

• Excellent communication, storytelling, and stakeholder management skills
  

• Comfortable working in fast-paced, ambiguous, matrixed environments
  

Education

• Bachelor’s degree required (Business, Economics, Finance, or related)
  

• MBA or relevant Master’s preferred
  

Benefits