Key Facts

Remote From:

Full time

English

Hard Skills

Stakeholder Communications Agile Software Development ServiceNow Project Management Project Status Reports Escalation Management Project Management Governance Risk Management And Compliance Project Management Change Management Client Services Risk Management Resource Management Issue Management Service Provisioning Conflict Resolution

Other Skills

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Distributed Team Management
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Intercultural Communication
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Accountability
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Adaptability
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Communication
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Leadership
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Teamwork
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Social Skills
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Diplomacy

Roles & Responsibilities

Experience as a Project Manager with ServiceNow experience
Strong people skills and stakeholder diplomacy
Ability to operate effectively in complex, high-pressure environments
Experience managing distributed/global teams across regions

Requirements:

Manage end-to-end delivery of ServiceNow-related projects within a consulting environment, including planning, tracking, reporting, and governance
Serve as the main liaison between client stakeholders, internal teams, and leadership; manage and coordinate resources across regions
Handle difficult stakeholders with professionalism and diplomacy; diffuse conflict and drive alignment to maintain delivery; proactively address issues before they escalate
Adapt quickly to changing client needs and work under pressure in a fast-paced environment, navigating cultural differences across global teams

Paralucent

About Paralucent

PARALUCENT is a global technology and marketing agency that lives at the intersection of technology and creativity, helping organizations grow in an age of digital and brand transformation. Our customer-centric processes are aimed at delivering smarter work that changes behaviours and unlocks growth. WE ARE Strategists, architects, designers, project managers, developers, and QA with rich technology experience and mastery of leading methodologies. WE CREATE Highly effective solutions that live up to our promises and exceed expectations. We deliver technological and creative solutions with great attention to quality, cost and functionality. We also create campaigns, commercials, branding, graphic design, video, and do copywriting, PR and communications, and more! WE BELIEVE Great things in the world come through committed partnerships that are built on trust and integrity and that have clear two-way communication. We believe in an inclusive environment that challenges traditional ways of working. We believe in curiosity, passion and collaboration so that everyone wins. WE ARE ALSO Marketers, designers, animators, writers, video producers, and media experts who bring depth of experience, curiosity and clarity to everything we do.

Company type: TPE

Founded: 2018

Company size: 11 - 50

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Job description

Job Title: Project Manager – ServiceNow

Engagement Type: 12-Month Contract
Location: Remote, Canada or LATAM

Role Overview

Our client, a leading consulting organization, is seeking a Project Manager with ServiceNow experience who brings strong people skills, stakeholder diplomacy, and the ability to operate effectively in complex, high-pressure environments.

This role is ideal for someone who can bring structure where things are fluid, manage distributed teams across regions, and navigate challenging personalities and situations to ensure work gets done.

Key Responsibilities

Manage end-to-end delivery of ServiceNow-related projects within a consulting environment
Serve as the main liaison between client stakeholders, internal teams, and leadership
Manage and coordinate resources across regions, including visibility into who is working where
Handle difficult stakeholders and situations with professionalism, diplomacy, and tact
Diffuse conflict and drive alignment so teams can focus on delivery
Proactively address small project issues before they escalate into larger risks
Lead project planning, tracking, reporting, and governance activities
Manage peer and management-level interactions to ensure clarity and accountability
Adapt quickly to changing priorities and evolving client needs
Work effectively under pressure in a fast-paced consulting environment
Navigate cultural differences across global teams