Role overview

Qualifications

BA/BS or Associate's degree with two years' experience or equivalent combination
Previous experience in a call center setting
Experience in premium retail, travel, hospitality, or embassy/consulate environments
Fluent in English with strong written and spoken communication; proficiency in a second foreign language

Responsibilities

Serve as the initial contact for client inquiries, delivering thorough information on available services and helping customers make informed decisions
Assess requests and provide referrals based on travel needs to ensure tailored solutions and loyalty
Own processes, proactively communicate with clients, address concerns, adapt interactions to client needs, and collaborate with teams to build trust and loyalty
Maintain accurate customer records and profiles, support note/document submission, stay updated on product/service changes, and promote value-added products while ensuring compliance

Key facts

Remote from: Colorado (USA)
Full time
Customer Support Associate
English

Hard skills

Customer Data Management Call Admission Control (VoIP Protocols) Documentation Generation Data Integrity Phone Sales Process Management Product Knowledge Organizational Structure Problem Management

Other skills

Customer Service
Quality Assurance
Computer Literacy
Accountability
Adaptability
Multitasking
Time Management
Teamwork
Analytical Thinking
Stress Management
Detail Oriented
Prioritization
Verbal Communication Skills
Social Skills

About the company

WORKOO.NET

Human Resources, Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Tasks And Also Accountabilities

Function as initial aspect of call to client queries, giving thorough information on available services that straighten along with demands, aiding the customer in making notified decisions. Evaluations consumer requests as well as creates referrals based upon specific trip demands, ensuring realistic requirements that ensure a specialized consumer foundation.

Takes ownership of method as well as proactively communicates with client; addresses concerns; adapts interaction procedure to align along with customer needs; jobs collaboratively around teams if you want to instil consumer self-confidence as well as build loyalty.

Remains abreast of all product/service enlargements, unit updates, and improvements to needs, making best use of productivities as well as efficiency

Understands take a trip record criteria; makes use of devices and also information to ensure efficient and also timely processing. Markets greatest practices as well as quality assurance, observes plans and treatments, and also supports specifications of job to guarantee conformity.

Maintains consumer reports in proprietary data bank, taking advantage of body functionality to ensure accurate submitting of records that makes best use of performance. Monitors have work and also keeps upgraded consumer profile page by means of quick submission of notes, support documents, and interactions.

Supplies client service and also utilizes sales procedures to maintain clients; educates consumers about added-value products that may benefit them.

Master a busy, dynamic workplace. Perform a number of duties and get through units at the same time.

Embodies our market values and high level of professionalism through regularly adhering to CIBT's Client Devotion, Criteria of Job, and team effort; tries to meet department and also individual functionality actions.

Various other roles as designated.

EXPERTISES:

The observing expertises have been actually recognized as important for success in the task and will certainly be pertained to in the course of the examination, reviews, and assessment method.

Team effort: partnering with individuals.

Interaction: offering and interacting relevant information

Concern dealing with: evaluating, composing as well as reporting, proposing resolutions, understanding client's needs.

Organizing and Conducting: delivering results as well as appointment consumer expectations, organizing and coordinating.

Effort: taking ownership of consumer relationship, inquiring, taking quick action.

Adapting and also Coping: adapting and also responding to transform, managing stress and also problems.

Expertise: discovering our bodies, products and procedure, staying abreast of regulative changes.

EDUCATION/ TRAINING AS WELL AS EXPERIENCE:

BA/BS or even Representatives Level as well as two years' knowledge or even comparable combination.

Previous knowledge functioning in a telephone call center setting

Extremely pleasing: expertise in premium retail, traveling, friendliness, or even embassy/consulate associations

EXPERTISE, SKILL-SETS, CAPACITIES:

Fluent in English along with strong communication as well as social skills: clear written and also spoken communication with confirmed understanding of interaction procedures and designs; express accurately and briefly in a qualified and congenial way without lingo or even complex foreign language. Very good: facility in 2nd foreign language.

Exceptional business and also opportunity administration skills: stick to deadlines as well as conform to altering circumstances; handle higher quantity while sustaining outstanding focus to detail; monitor personal work and also self-edit.

Ability to complication deal with; evaluate details and also administer knowledge and also offer options.

Capable to adjust to altering scenarios and prioritize work correctly. Self-starter along with need to present possession and also commitment to duty.

Skills with pc software application, capacity for knowing brand new systems and also commitment to information integrity.

FUNCTIONING DISORDERS AND PLACE:

Workplace environment: exposure to computer monitors, functioning very closely with others in an open workplace setting.

This role would be actually 100% remote/work from house

BODILY REQUIREMENTS:

Sharp-sightedness; capability to view personal computer monitor for full work schedule, around 8 hrs

Sitting for lengthy period of time

Manual dexterity for operating a computer system, key-board and also mouse

Representing functioning a phone with ability to convey detailed details accurately and precisely