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German Speaking Customer Service for Aviation industry -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Greek, English, German

Other Skills

  • •
    Record Keeping
  • •
    Microsoft Office
  • •
    Professionalism
  • •
    Calmness Under Pressure
  • •
    Communication
  • •
    Tactfulness
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in German and English, both written and spoken
  • Experience in customer service, particularly within the aviation or travel industry
  • Strong communication and interpersonal skills
  • Proficiency in customer service software and Microsoft Office applications

Requirements:

  • Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat
  • Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information
  • Resolve customer issues and complaints efficiently, ensuring a positive travel experience
  • Collaborate with various internal teams to provide accurate information and effective solutions

Job description

Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a German Speaking Customer Service Representative in the Aviation Industry. This role is perfect for individuals passionate about customer service and aviation, providing a unique chance to support clients in a fast-paced and dynamic environment.


Responsibilities

  • Deliver exemplary customer service to German-speaking clients in the aviation sector via phone, email, and chat.
  • Assist customers with inquiries regarding flights, reservations, ticketing, and general travel information.
  • Resolve customer issues and complaints efficiently, ensuring a positive travel experience.
  • Collaborate with various internal teams to provide accurate information and effective solutions.
  • Stay informed about airline policies, procedures, and industry trends to assist clients effectively.
  • Document all customer interactions accurately and maintain detailed records for service improvements.
  • Promote loyalty by fostering positive client relationships and understanding customer needs.

Requirements

  • Fluency in German and English, both written and spoken.
  • Experience in customer service, particularly within the aviation or travel industry, is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations with professionalism and tact.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong problem-solving capabilities.
  • A genuine passion for travel and the aviation sector.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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