Role overview

Qualifications

Fluency in Dutch and English (written and spoken)
Experience in customer service, preferably in tech or social media sectors
Strong communication and interpersonal skills
Proficiency in customer service software and Microsoft Office applications

Responsibilities

Deliver exceptional customer service to Dutch-speaking users through email, chat, and social media platforms
Assist users with inquiries, account issues, and general platform functionality
Resolve customer complaints efficiently to ensure user satisfaction and loyalty
Document all customer interactions and collaborate with internal teams to report user feedback and escalate complex issues

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Social Media Customer Care Manager
Dutch, Greek, English

Hard skills

Customer Relationship Management Social Media User Feedback Account Reconciliation End-User Training And Support Customer Complaint Resolution Social Media Management Sensitive Security Information Escalation Procedures Help Desk Support Social Media Social Marketing Customer Centricity

Other skills

Customer Service
Record Keeping
Microsoft Office
Professionalism
Communication
Teamwork
Detail Oriented
Social Skills
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a Dutch Speaking Customer Service Representative in the dynamic Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy engaging with users to provide outstanding support.

Responsibilities

Deliver exceptional customer service to Dutch-speaking users through various communication channels, including email, chat, and social media platforms.
Assist users with inquiries, account issues, and general platform functionality.
Resolve customer complaints efficiently, ensuring user satisfaction and loyalty.
Provide guidance on best practices and platform features to enhance user experience.
Document all customer interactions accurately and maintain organized records for continuous improvement.
Collaborate with internal teams to report user feedback and escalate complex issues.
Stay informed of industry trends and changes to better assist users and provide relevant information.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service, preferably in the tech or social media sectors.
Strong communication and interpersonal skills.
Ability to handle sensitive information with professionalism and discretion.
Familiarity with social media platforms and their functionalities.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong problem-solving skills and the ability to work in a fast-paced environment.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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