Key Facts

Remote From:

Full time

English

Hard Skills

Data Entry Help Desk Support Automatic Call Distributor Help Desk Support Retail Experience Help Desk Support Online Communication Organizational Structure

Other Skills

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Customer Service
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Typing
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Computer Literacy
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Mental Concentration
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Collaboration
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Time Management
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Detail Oriented

Roles & Responsibilities

Comfortable working long hours at a computer
Exceptional typing skills
Attention to detail
Experience with IT Help Desk tickets or online customer service (preferred)

Requirements:

Receive technical assistance requests from customers and log them into the ticketing system
Open and submit tickets for Help Desk technicians to review
Monitor tickets to determine outcomes and escalation needs (e.g., unresolved issues or coordinated calls)
Email customers with updates to ensure exceptional service and timely ticket closure

WORKOO.NET

Human Resources, Staffing & Recruiting

About WORKOO.NET

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

An established company is currently hiring a remote data entry clerk. The position is part time, very flexible on hours, and is a permanent opportunity within the company. Starting pay is up to $20 per hour, depending on experience.

No prior experience is required, however, the ideal applicant will have previous I.T. Help Desk ticket experience or has worked online customer service for a technology company or busy online retailer. Applicants interested in this position must be comfortable working on the computer all day and have exceptional typing skills and an attention to detail. Individuals who are interested in finding a job opportunity that allows for career growth into an Information Technology or Customer Service Help Desk role are strongly encouraged to apply.

The Data Entry Clerk is responsible for receiving requests for technical assistance from customers. The data entry clerk is responsible for opening requests and submitting into the companys ticketing system for the Help Desk technicians to review. The data entry clerk will review each open ticket to see the outcome from the help desk (did they fix the problem or does it require a coordinated call to customer, etc.) The clerk then emails responses to customers to ensure they are provided with exceptional customer service and receive the updates. You must be organized and focused on each ticket being closed out quickly.