Key Facts

Remote From:

Full time

English

Hard Skills

Issue Management Data Entry Inbound Calls Aftercare Health And Safety Standards Web Applications Internal Controls Excel Formulas Call Center Experience Customer Experience Improvement Online Communication Conflict Resolution

Other Skills

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Microsoft Outlook
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Non-Verbal Communication
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Adaptability
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Multitasking
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented
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Prioritization
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Social Skills
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Relationship Management
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Problem Solving

Roles & Responsibilities

Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations.
Previous Call Center Experience preferred.
Written, verbal and interpersonal skills required for daily interaction with internal and external customers.
Accurate data entry capabilities with minimal errors and knowledge of Outlook and the use of basic spreadsheet functions.

Requirements:

Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service.
Use various internal systems, web based software and other available tools to provide the most accurate and up to date information to internal and external customer base.
Strictly adhere to and enforce all HIPAA and PHI guidelines at all times.
Defuse difficult calls and escalate when necessary.

WORKOO.NET

Human Resources, Staffing & Recruiting

About WORKOO.NET

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Our Company explores how you can contribute to improve services. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.Job SummaryThe Customer Service Representatives purpose is to handle or properly direct inbound calls, research and resolve issues, and to accurately respond to inquiries presented by applicants, policyholders, agents or providers in a timely and professional manner.Job DescriptionJob Duties and ResponsibilitiesThe following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.

Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service.
Use various internal systems, web based software and other available tools to provide the most accurate and up to date information to internal and external customer base.
Provide the most accurate and up to date information and/or follow proper procedure to route the call or request when necessary. Follow up as needed.
Maintain excellent working knowledge of company policy and procedures.
Strictly adhere to and enforce all HIPAA and PHI guidelines at all times.
Defuse difficult calls and escalate when necessary.
Complete, concise and opinion free documentation of calls when applicable.
Adhere to established CCC Quality Standards while maintaining an acceptable quality standard.

Qualifications

Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations.
Previous Call Center Experience preferred.
Written, verbal and interpersonal skills required for daily interaction with internal and external customers.
Organizational skills and ability to multitask and prioritize in a fast paced work environment while adapting to change in both the environment and workflows.
Accurate data entry capabilities with minimal errors and knowledge of Outlook and the use of basic spreadsheet functions.
Proven ability to maintain good working relationships with coworkers, internal, and external customers, as well as the ability to defuse irate callers and resolve difficult calls.