Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Clinical Trial Planning Standard Operating Procedure Pharmaceutical Storage Logistics Vendor Management Supplier Management Pharmaceutical Product Management Continuous Improvement Process Online Communication Process Engineering

Other Skills

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Microsoft Excel
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Customer Service
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Microsoft Outlook
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Calmness Under Pressure
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Non-Verbal Communication
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Time Management
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Teamwork
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Prioritization

Roles & Responsibilities

Bachelor's degree in a related field or 4 years of proven experience.
Logistics experience including tracking carriers and dedicated vendors; customer service experience (pharmaceutical industry preferred).
Strong written and verbal communication skills; proficiency in Outlook and Excel.
Process-oriented with the ability to prioritize multiple tasks, understand good manufacturing and documentation practices, and collaborate with internal teams.

Requirements:

Handle daily customer and supplier interactions via phone and email, providing timely and accurate status updates and logging activities according to standard operating procedures.
Maintain proactive tracking of carriers and last-mile shipments; resolve vendor issues to ensure on-time delivery of clinical trial shipments per client specifications.
Provide timely information to customers, suppliers, and internal teams; support continuous improvement initiatives.
Follow up on pharmaceutical shipments with carriers, last-mile delivery providers, and pharmaceutical representatives to ensure final delivery to patients.

WORKOO.NET

Human Resources, Staffing & Recruiting

About WORKOO.NET

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 51 - 200

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Job description

Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the world's toughest challenges, such as protecting the environment, ensuring the safety of our food or helping to find a cure for cancer.

How will it make a difference?

Ensure clinical trial shipments are delivered to patients, on time and within client specifications. In addition, you are responsible for following up on pharmaceutical shipments with carriers, last mile delivery providers to the final recipient, pharmaceutical representatives.

What will you do?

Handle daily customer and supplier interaction via phone and email correspondence. Provide timely and accurate status updates while logging into the system following standard operating procedures.

Maintain proactive carrier and last mile shipment tracking along with vendor issue resolution.

Provide timely and crucial information to customer, suppliers and internal team members. Support continuous improvement activities. Overtime may be required based on business needs.

How will you get here?

Education

Bachelor's degree in a preferred applicable field or 4 years of proven experience.

Experience

Logistics experience, including tracking carriers and dedicated vendors.

Customer service experience. Preferably in the pharmaceutical industry.

Knowledge, skills and abilities.

Strong professional written and verbal skills. Experience and proficiency in Outlook and Excel.

Able to prioritize multiple tasks at once. Perform well in a concentrated intensity environment.

Possess a process oriented approach with the ability to understand good manufacturing and documentation practices.

When business needs require, able to work with internal teams.

Ready to apply?