Key Facts

Remote From:

Freelance

Senior (5-10 years)

English

Hard Skills

SAP ERP SAP ERP SAP ERP SAP CRM Cross-Functional Collaboration Prospective Payment Systems Customer Complaint Resolution Business Analysis SAP CRM SAP Project Management +9 more

Other Skills

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Non-Verbal Communication
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Social Skills
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Teamwork

Roles & Responsibilities

5+ years hands-on SAP CRM core configuration and project delivery experience, including at least one full SAP CRM implementation in the Utilities sector
Strong experience with SAP CRM to ISU middleware configuration (BDOCS) and knowledge of related business transactions (e.g., IR)
Knowledge of CRM master data structures (Business Partner and utilities-specific technical master data) and experience with SAP WEB UI and UI Component Workbench
Exposure to ERMS, SAP Gateway; Fiori would be a plus; strong communication skills and ability to collaborate across SAP functional and technical streams

Requirements:

Lead and deliver SAP CRM configuration and project execution for Utilities clients, including at least one full CRM implementation
Collaborate with functional and technical teams across SAP work streams and stakeholders; perform impact assessments in the CRM area and develop low-level design specifications
Configure CRM to ISU middleware (BDOCS) and manage business transactions (e.g., IR); ensure accurate master data and integration with ERP components
Drive functional design and testing for utility processes (Move in/Move out, Payment Scheme, Contract Management, Complaints, Campaigns) and ensure alignment with IR, BDOCS, and ERMS requirements

PradeepIT Consulting Services Pvt Ltd

About PradeepIT Consulting Services Pvt Ltd

Join PradeepIT: Innovating Information Technology and Solutions We pride ourselves on delivering exceptional results in the digital era of Information and Technology. With a track record of successful projects across offshore, nearshore, and onshore locations, we've built a clientele spanning 3 continents and 100+ companies. Our 380+ successful projects reflect our commitment to excellence. At PradeepIT, we prioritize the satisfaction of our resources, followed closely by meeting the needs of our clients and partner companies. Our service offerings include Outsourcing, Managed Services, Recruitment Process Outsourcing, Customer Relationship Management, Web Designing & Development, Content Development, and E-commerce Management. We specialize in SAP S/4 HANA, SAP Customer Data Cloud (Gigya), SAP CPQ (Calliduscloud), SAP Customer Experience, Mobility, Android, iOS & Hybrid development for native application developments. Our core value of "Join As Employee With Us And Grow Up As Entrepreneur" drives our mission. We proudly introduce our venture companies: 1. HG Infotech Pvt Ltd 2. Beli Brother Consulting Pvt Ltd 3. Involvemind 4. Stackglobe 5. Prastuti Consulting 6. Khahara Consulting 7. Thinkhigh And many more to come in the near future. We invite you to be part of our clients' success stories by adopting the latest technology and continually improving processes. If you'd like to learn more about us or have specific questions, visit www.pradeepit.com, call us at 08047363377, or email info@in.pradeepit.com. Let's work together on your next project!

Founded: 2018

Company size: 51 - 200

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Job description

Job Title: SAP ISU CRM Functional

Experience: 5+ Years

Job Type: Remote

Work time zone: IST time

Client: Bosch

End Client: SWS (Southern Water Service)

Job Description:

5+ years of hands on SAP CRM core configuration and project delivery experience with at least one SAP CRM project full implementation in the Utilities sector.
Must have experience and strong awareness of SAP CRM to ISU middleware configuration. (BDOCS)
Strong Knowledge of Business transaction configuration for example IR
Knowledge of technical master data structure in CRM (business partner as well as utilities specific technical master data)
Comprehensive understanding of the SAP WEB UI and UI component workbench.
Must have knowledge of the following business processes with experience in the utilities arena
- Move in/Move out
- Payment Scheme
- Contract management
- Complaints
- Campaigns Management
Experience with ERMS, SAP Gateway & Fiori would be a plus
Strong communication skills required: written, verbal, strong interpersonal skills and able to participate actively in project requirement discussions and business process analysis.
Experience in performing impact assessments in the CRM area and writing lower level design specifications.
Ability to work collaboratively across the different SAP work streams (functional and technical teams) and with the different stakeholders.