5+ years of hands-on SAP CRM core configuration and project delivery, including at least one full SAP CRM implementation in the Utilities sector.
Experience with SAP CRM to ISU middleware configuration (BDOCS) and strong knowledge of business transaction configuration (e.g., IR).
Knowledge of CRM technical master data structures (Business Partner and utilities-specific master data) and understanding of SAP Web UI and UI Component Workbench.
Experience with Utilities processes (Move in/Move out, Payment Scheme, Contract Management, Complaints/Campaigns Management) and familiarity with ERMS, SAP Gateway; Fiori a plus; strong communication and collaboration skills; ability to perform impact assessments and write lower-level design specifications.
Requirements:
Lead and deliver SAP CRM configurations for Utilities projects, including end-to-end implementation.
Configure CRM to ISU middleware (BDOCS), manage business transactions, CRM master data, and UI components (Web UI, UI Component Workbench).
Collaborate across SAP functional and technical work streams; participate in requirements gathering, business process analysis, impact assessments, and development of lower-level design specifications.
Apply expertise to Utilities processes (Move in/Move out, Payment Scheme, Contract Management, Complaints/Campaigns Management) and engage stakeholders to ensure solution alignment.
Job description
Req ID : 3-CRM
1X SAP CRM Functional
Job Description:
5+ years of hands on SAP CRM core configuration and project delivery experience with at least one SAP CRM project full implementation in the Utilities sector.
Must have experience and strong awareness of SAP CRM to ISU middleware configuration. (BDOCS)
Strong Knowledge of Business transaction configuration for example IR
Knowledge of technical master data structure in CRM (business partner as well as utilities specific technical master data)
Comprehensive understanding of the SAP WEB UI and UI component workbench.
Must have knowledge of the following business processes with experience in the utilities arena
Move in/Move out
Payment Scheme
Contract management
Complaints
Campaigns Management
Experience with ERMS, SAP Gateway & Fiori would be a plus
Strong communication skills required: written, verbal, strong interpersonal skills and able to participate actively in project requirement discussions and business process analysis.
Experience in performing impact assessments in the CRM area and writing lower level design specifications.
Ability to work collaboratively across the different SAP work streams (functional and technical teams) and with the different stakeholders.
