Role overview

Qualifications

Native or fluent German
Strong English skills for internal communication
Excellent communication, problem-solving, and interpersonal skills
Comfortable using computers and digital tools

Responsibilities

Provide customer support in German via phone, email, and chat
Assist customers with questions about products, services, accounts, and troubleshooting
Resolve issues efficiently while maintaining a professional and friendly approach
Maintain accurate records of customer interactions

Key facts

Remote from: Greece
Full time
Customer Service Representative (B2B)
German, English

Hard skills

Customer Interaction Management Help Desk Support Cross-Functional Collaboration Escalation Procedures Customer Centricity Product Knowledge Cross-Cultural Studies

Other skills

Troubleshooting (Problem Solving)
Customer Service
Tacit Knowledge
Computer Literacy
Customer Service
Professionalism
Friendliness
Communication
Teamwork
Patience
Social Skills
Problem Solving

About the company

Nordic Recruiters AB

Company details

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Are you a German-speaking professional passionate about delivering excellent customer service? Do you want to grow your career while enjoying the sun, culture, and lifestyle of Greece? This role offers an exciting opportunity to combine professional development with life in a stunning Mediterranean country.

About the Role
As a Customer Service Representative, you will be the first point of contact for German-speaking customers. You will provide guidance, resolve inquiries, and ensure a seamless and positive experience. Your work will play a key role in maintaining customer satisfaction and building strong relationships.

Key Responsibilities

Provide customer support in German via phone, email, and chat.
Assist customers with questions about products, services, accounts, and troubleshooting.
Resolve issues efficiently while maintaining a professional and friendly approach.
Maintain accurate records of customer interactions.
Collaborate with internal teams to provide timely and effective solutions.
Stay updated on company products, services, and processes to offer accurate guidance.

Requirements

Native or fluent German.
Strong English skills for internal communication.
Excellent communication, problem-solving, and interpersonal skills.
Customer-focused, patient, and solution-oriented.
Previous customer service experience is a plus, but full training will be provided.
Comfortable using computers and digital tools.

Whats Offered

Competitive salary with performance-based incentives.
Comprehensive onboarding and ongoing professional development.
Clear career growth opportunities within an international organization.
Relocation support for candidates moving to Greece.
Work in a multicultural, collaborative, and supportive environment.

Why Greece?
Greece offers the perfect blend of professional opportunity and lifestyle. Enjoy sunny weather, stunning beaches, rich history, and a vibrant cultural scene. Explore historic landmarks, savor Mediterranean cuisine, and immerse yourself in a lively international community while advancing your career.

This role is ideal for German-speaking customer service professionals ready to deliver exceptional support while experiencing the culture, energy, and beauty of Greece.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.