Key Facts

Remote From:

Full time

English

Hard Skills

Customer Relationship Management Help Desk Support Business Support Systems Microsoft Bookings Payment Processing Microsoft 365 Customer Inquiries Issue Management Call Center Experience Online Communication Customer Centricity

Other Skills

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Customer Service
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Customer Service
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Professionalism
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Non-Verbal Communication
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Adaptability
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Willingness To Learn
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Teamwork
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Physical Flexibility
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Prioritization
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Empathy
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Social Skills
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Problem Solving

Roles & Responsibilities

Native or fluent Croatian (spoken and written), plus a good command of English
Strong verbal and written communication and interpersonal skills
Familiarity with tools such as Office365, CRM platforms, or similar internal systems
A solution oriented mindset, adaptability, and ability to manage changing priorities

Requirements:

Serve as the primary point of contact for customers, handling inquiries, resolving issues, clarifying bookings or payments, and delivering reliable support via phone and email
Maintain high-quality service standards in a collaborative, multicultural team and provide professional, empathetic customer care
Communicate effectively in Croatian and English, and use tools like Office365, CRM platforms, or internal systems to manage cases
Adapt to changing priorities and contribute to continuous improvement of support processes

Job description

About the Role

We are seeking a friendly and communicative Customer Service Representative fluent in Croatian to join a dynamic, international support team in Greece. In this full time position, you will serve as the primary point of contact for customers handling inquiries, resolving issues, clarifying bookings or payments, and delivering reliable support via phone and email. You'll be part of a multicultural team and contribute to high quality service standards in a collaborative, supportive environment.

What You Bring

Native or fluent Croatian (spoken and written), plus a good command of English
Strong verbal and written communication and interpersonal skills
Familiarity with tools such as Office365, CRM platforms, or similar internal systems
A solution oriented mindset, adaptability, and ability to manage changing priorities
Previous experience in customer support or contact centre work is an advantage, but not strictly required
A willingness to learn, empathize with customers, and deliver service with professionalism and care

Whats On Offer

A welcoming, multicultural work environment with comprehensive training and ongoing support
Opportunities for personal and professional growth within a supportive international team
Flexibility depending on contract status, there may be opportunities for remote work or hybrid arrangements
For longterm employees, benefits may include private health insurance and other perks

Why Greece?

Greece offers a unique lifestyle that blends Mediterranean charm, affordability, and a friendly, welcoming atmosphere. Everyday living costs including housing, food, and transportation tend to be more accessible than in many Western European countries, enabling a comfortable and balanced lifestyle.

Greeces culture, climate, and lifestyle make it an appealing place to live and work. Youll enjoy warm weather, a relaxed pace of life, delicious Mediterranean cuisine, and the opportunity to explore beautiful natural landscapes and historic cities in your free time.

Whether you're starting your career or looking for a stable role in a friendly, international environment this Customer Service Representative position offers a great opportunity to grow professionally while embracing the relaxed, fulfilling lifestyle Greece has to offer.

Ready to apply?

APPLY

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