Key Facts

Remote From:

Part time

English

Hard Skills

Customer Complaint Resolution Customer Experience Improvement Data Entry Accounts Payable Policy Enforcement Quota Achievement Sales Management

Other Skills

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Active Listening
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Customer Service
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Record Keeping
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Communication
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Adaptability
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Multitasking
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Time Management
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Proactivity
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Prioritization
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Social Skills
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Presentations

Roles & Responsibilities

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills

Requirements:

Manage incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job description

Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..

Full-Time hours
Customer Service
Data Entry
Position Available now
Paid Training

Responsibilities

Manage incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree