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Live Chat Specialist (work from home)

WFH.io

Key Facts

Remote From: 
Australia
Part time
46 - 67K yearly
English

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Customer Service
  • •
    Scheduling
  • •
    Project Design
  • •
    Decision Making
  • •
    Communication
  • •
    Time Management
  • •
    Empathy

Roles & Responsibilities

  • Ability to quickly identify any and all issues the customer may have
  • Ability to maintain high engagement with both the project and customers
  • Someone who wants to help the customer, not just move to the next one
  • People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself

Requirements:

  • Identify customer issues quickly during live chat interactions
  • Maintain high engagement with customers and the project to ensure satisfaction
  • Assist customers and avoid rushing to move to the next ticket
  • Exercise good judgment to advocate for the customer when opportunities arise

Job description

Responsibilities

Whats In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • Flexible self-scheduling
  • Access to Hot Gigs postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Ability to quickly identify any and all issues the customer may have
  • Ability to maintain high engagement with both the project and customers
  • Someone who wants to help the customer, not just move to the next one
  • People driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself

Job Types: Part-time

Salary: $24. $35 per hour

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • 8 hour shift

Supplementary Pay:

  • Overtime pay
  • Performance bonus
Ready to apply?
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