Customer Success Manager

Customer Success Manager

San Francisco, California (Remote)

Full Time

Onboarding Prospective Customers

• Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
• Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Keeper
• Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)

Expansion of Existing Accounts

• Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
• Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
• Drive expansion revenue of existing accounts in your pipeline (increase MRR)

Internal Team Processes

• Document best practices, creating templates for customer engagement at key milestones for various user personas
• Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed

Screening Questions – Explain in detail for below questions.

Full Name:

Degree Major with University and Completion year?

Total experience as Customer Success Manager?

Total experience with customer facing role at a B2B SaaS company (early stage is preferred)?

Total experience with worked on large/enterprise level accounts?

Total experience with Accounting/finance experience is preferred; interest in learning the space?

Total experience with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce?

Total experience with navigate and teach customers about complex software products?

Are you Interested in working at a startup and taking on additional responsibilities ?

Contact Number:

E mail Id:

LinkedIn Id:

Full Address (Street, City, States, Zip Code Required)

Notice period: (in weeks):

Current work authorization status:

Expected Salary?

Are you ready to relocate on your own expenses and work at San Francisco, California (Remote)?