Key Facts

Remote From:

Illinois (USA)

Full time

English

Hard Skills

Other Skills

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Progress Reporting
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Quality Assurance
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Communication
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Analytical Skills
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Experience in application support, including operational, integration, and build/release engineering
Experience with systems integration, web services, backend infrastructure, and cloud security
Ability to gather and analyze business requirements from stakeholders and perform gap analyses
Experience with customer-facing support and ticketing systems (e.g., Jira)

Requirements:

Provide operational, integration, build and manage support; create and maintain documentation including solution requirements specifications, application configuration, and runbooks
Support systems integration, web services, backend infrastructure, cloud security, and build/release engineering; assist in automating and administering applications, tools and services
Gather and analyze business requirements from stakeholders; conduct gap analyses and monitor project progress with regular status updates
Deliver customer-facing support and manage ticket tracking/resolution in Jira

Georgia IT, Inc.

About Georgia IT, Inc.

Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. GIT specializes in improving business scalability and efficiency through BSM and SBA Solutions. GIT transforms business with service management and service automation solutions. We are BMC & HP partners. GIT Services include custom built enterprise software and customer-centric web portals, network design and implementation, remote and site-to-site VPN, network and server security assessment and setup, server and desktop virtualization, and many others. GIT also provides IT Consulting in many areas such as Disaster Recovery Planning, Enterprise Data Backup Strategy, Long Term Strategic IT Planning and Augmentation Professional Services Solutions. Professional Services Specialties: Business Process Integration, Software Integration & Development, Web portal, Networking, Remote and site-to-site VPN, Virtualization Solutions, Product Development Please contact us Hrus@georgiait.com / uthay@georgiait.com/470-798-5000 x 1010 / (732) 890-2535 direct

Founded: 2018

Company size: 51 - 200

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Job description

Position: Applications Support Engineer
Location: Chicago, IL
Duration: 12 Months
Rate: DOE

US Citizens and Green cards are Preferred. No 3rd party C2C acceptable.

Here is what we are looking for in an ideal candidate.

Role and Responsibility

Operational, Integration, Build and Manage Support
Create and maintain documentation, including solution requirements specifications, application configuration and operational runbooks
Support in systems integration, webservices, backend infrastructure, cloud security, and build / release engineering
Support build, manage, automate and administer applications, tools and services
Gather and analyze business requirements from stakeholders
Conduct gap analysis to identify areas of inefficiency and develop recommendations to bridge these gaps
Monitor project progress and provide regular status updates to stakeholders
Participate in testing and quality assurance activities to ensure that solutions meet business requirements

Customer support and ticket tracking/resolution
Participate customer facing support
Create, update and complete support tickets and Jira's

Applications supported (23): 6 of which are considered Critical Firm applications. The highlighted applications are the primary focus for this role.