Sr Service Designer - eDAS

20916 - Sr Service Designer - eDAS – Remote

This requisition will close at 2PM PST on Sept 23rd, 2024.

Branch/Dept/Office: Information Management Branch

Project Name: electronic Development Approvals System Modernization

a) Leads multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services with gov.bc.ca to ensure the web is best utilized as a platform for service delivery, using the Province's citizen-focused, evidence-based approach for web and service design

b) Creates the Service Strategy and a plan to deliver on the Strategy to transform the business from the 'as-is” structure to the "to-be” structure

c) Addresses the organization's executive including ADMs and Executive Directors; is a compelling and persuasive presenter

d) Provides advice, recommendations and options; requires effectively communicating and obtaining buy-in of the Strategy and user experience approaches with executives and senior management

e) Provides mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials

f) Demonstrates the highest level of experience, knowledge and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping and Strategic Planning

The Consultant will provide the Services and deliverables similar in content and nature to the following

list of examples. This list is not intended to be limiting or all-inclusive, however provides a good representation of the Services and deliverables the Ministry will require during the Term of the Contract.

The Ministry will provide the Consultant with specific requirements, quality standards and timelines for the Services and deliverables on a case-by-case basis.

Examples include:

a) Conducting user centric research and systems design for in-scope systems for each product/service team;

b) Identifying and analyzing user needs, behaviors, expectations, pain points in relation to systems in-scope;

c) Developing artefacts (e.g., Journey map, personas, service blueprint/roadmap, backlog/opportunity log, measurementstrategies, documented recommendations) specific to each Product/Service team;

d) Finalize tasks and documentation to complete official research reports and deliverables;

e) Identify opportunities for future exploration and make recommendations for service improvement and approaches;

f) Creating service strategies and plans to deliver on the strategy to transform the business from an 'as-is” structure to the "to-be” structure;

g) Providing advice, recommendations and options that requires effectively communicating and obtaining buy-in of the strategy and user experience approaches with executives and senior management;

h) Support hand-off/knowledge transferto Ministry staff/teams;