Program Manager- Community Living

Summary:

Leadership position in Community Living responsible for providing quality direct support services for individuals in residential and community-based settings, while also responsible for providing some administrative support and oversight for assigned clients. Generally assigned to one primary location.

Supervisory Responsibilities:

Direct Support Professionals

CL Site Leader

FLSA Status:  exempt                                                                                               Work from home eligible: No

Duties/Responsibilities:

· Schedule staff in a manner that provides needed coverage for clients and minimizes overtime pay, while ensuring that ISP outcomes can be adequately achieved.

· Ensure all Individual Support Plans (ISPs), Person-Centered Plans (PCPs), Behavior Plans and High-Risk Health Plans are current and ensure staff receive training for successful implementation of such plans.

· Coordinate with the appropriate health care professionals to ensure clients’ medical needs are met and schedule staff to cover medical appointments.

· Ensure all safety measures, including fire and tornado drills, are implemented and appropriately documented per regulations.

· Provide on-call support for Community Services department as needed. Respond to emergency situations or provide crisis intervention when necessary. Rotate on-call responsibilities and provide shift coverage in emergency situations.

· Oversee appropriate use of client and agency funds.

· Identify community resources which could enhance an individual’s quality of life and assist individuals in being active members of their community through participation in activities of their choice.

· Monitor the home and community environments for general cleanliness and potential safety hazards, provide training to individuals for emergencies, and ensure general safety precautions are in place.

· Perform other duties and/or complete special projects as may be requested or assigned.

· Immediately alert supervisor of any potentially critical issue or crisis situation.

  Required Skills/Abilities:

· Ability to learn and effectively utilize identified computer software applications to accomplish tasks

· Ability to read, comprehend, interpret and apply information from general procedures, instructions, data and reports.

· Oral/written communication skills to clearly and effectively express ideas.

· Ability to positively participate as an effective team member.

· Ability to understand and implement changes, as directed, in anticipation of events and circumstances.

· Customer service, negotiation and networking skills to support individuals served in desired services

Education and Experience:

· Associates degree required. Bachelor’s degree preferred in rehabilitation, psychology or other related major preferred

· Minimum of 2 years’ experience working with individuals with developmental disabilities, preferably in residential services

· Technical/professional knowledge in social work, rehabilitation and/or human services

· Skills to effectively understand the Person-Centered Plan process, funding sources and utilization of hours

· Attention to detail, quality assurance and ability to analyze and manage procedures, information and schedules

Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer

· Must have ability to lift/move materials weighing up to 50 lbs. periodically