XTN-C8C3693 | RAPID RESPONSE TEAM MANAGER

The Rapid Response Team Manager leads the Rapid Response function supporting the North America Small Business organization. This role is responsible for ensuring fast, high-quality engagement on time-sensitive leads while driving consistent execution, team performance, and continuous improvement.

The manager partners closely with Sales, Marketing, and Operations to ensure the team operates as an effective coverage layer that drives pipeline and revenue impact.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Lead and develop the Rapid Response Team to deliver speed, quality, and conversion

• Own performance across productivity, response time, and pipeline contribution

• Set and reinforce execution standards and operating rhythm

• Drive process improvements and pilot initiatives to improve efficiency and scale

• Partner cross-functionally to align on lead strategy, coverage, and outcomes

• Ensure consistent coverage during peak periods and staffing gaps

• Several years of experience in SDR, BDR, or inbound sales roles
• People management experience within a sales or lead generation function
• Experience leading process improvements or pilot initiatives
• Strong understanding of inbound lead management and conversion drivers
• Familiarity with UCaaS is an advantage
• Strong communication, leadership, and execution skills

• Comfortable leading in fast-paced, high-volume environments
• Data-driven and focused on outcomes
• Able to scale impact through people and process
• Balanced approach to accountability and team development