Senior Manager, Employee Performance Monitoring

JOB DESCRIPTION

Summary of the broad purpose of the position:

To superintend the performance management cycle/ process.
To develop and maintain required performance management documents, tools and procedures.
To develop, implement and evaluate metrics used to assess the effectiveness of the performance and
recognition portfolios.
To design and conduct sensitization, coaching and training sessions.
To manage all communication relating to the portfolio and promote a performance culture.
1. Key outputs
Work plans reviewed and feedback provided.
Performance metrics developed and assessed.
Policies, procedures, forms and manuals developed and maintained.
Reports prepared and recommendations provided.
Communication materials developed and disseminated.

2. Key Responsibilities
Technical
Integrates performance management principles within the culture of the Department.
Collaborates with managers, supervisors and team members to develop Unit and Individual Work
plans to ensure alignment with Operational Plan and other related plans as well as the objectives of the
Unit and job.
Reviews and provides feedback to supervisors and/or team members on all sections of the
Performance Management and Review Form.
Coordinates interim and final performance reviews ensuring supervisors and team members complete
the required documents.
Guides and monitors the performance development process for both high and poor performers to
improve/strengthen performance and career development.
Develop tool and guide supervisors in the use of a performance improvement plan to aid in improving
poor performance.
Collaborates with the Training and Development Unit to ensure training and developmental activities
are included on the Training and Development Plan and/ or other related plans as well as to track
fulfilment.
Assists with the maintenance of the Departments Competency Framework to support performance
management, recruitment and selection, training, career development and to reinforce the
Departments core behaviours.
Coordinates the payment of performance increments for all qualified staff members and inform the
relevant HR Officer.
Implements performance management related change management initiatives in collaboration with
other HR Officers and stakeholders.
Maintains a confidential register of performance ratings and applicable awards/sanctions.
Conducts sensitization, coaching and training sessions on all phases of the performance cycle.
Develops, implements and maintains performance management and rewards and recognition
documentations and reports.
Conducts research and analysis and recommends corrective action (s)/ areas for improvement for the
performance management and reward and recognition portfolios.
Develops, implements and monitors rewards and recognition activities, strategies and initiatives.
Collaborates with all levels of staff to embed a culture of performance and recognition.
Maintains databases/records for the portfolios.
Assists the Organizational Development Manager with organizational development
activities/initiatives as required.
Any other related duty that may be assigned from time to time

3. Key Performance Indicators
The job is successfully performed when:
Performance Management Cycle coordinated within stipulated timeframes.
Unit work plans reviewed and feedback provided within stipulated timelines.
Metrics developed and evaluated within required timeframes.
Improvements recommended based on research.
Reports, policies, manuals, forms and procedures developed within agreed time-frame and required
standards.
Training conducted within required timeframe and documents are current and comply with established
standards.
Records are current/ maintained in accordance with stipulated timelines and guidelines.

JOB REQUIREMENTS
Qualification and Training
A Bachelors Degree from a recognized institution in the disciplines of Human Resources
Management; Human Resources Development or equivalent.
Essential Experience and Knowledge:
At least 7 years experience in Human Resource Management, with at least 5 years in a similar or
related capacity.
Competencies
The incumbent is expected to contribute to realizing the goals and objectives of the Department, in a
highly dynamic environment. The following competencies are required for the effective performance
of this job:
Core Competencies
Good Oral and Written Communication
Good Problem Solving and Analytical Skills
Technical Competencies
Good Knowledge of Research Methods and Data Analysis Techniques
Strong knowledge of required Legislations, Policies and Procedures.
Knowledge of Microsoft Office Suite/ Proficient in Microsoft Excel