Key Facts

Remote From:

California (USA)

Full time

, English

Hard Skills

Account Management Microsoft Dynamics CRM Customer Success Management Cross-Functional Collaboration Digital Transformation Customer Success Management Customer Success Management Employee Engagement Customer Requirements Analysis Change Management +11 more

Other Skills

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Training And Development
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Customer Service
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Strategic Planning
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Communication
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Teamwork
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Relationship Building
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Problem Solving

Roles & Responsibilities

Bachelor's degree or higher in computer science or related fields, or experience in software/SaaS development
At least 5 years of B2B customer success, customer service or account management experience in SaaS or CRM related fields
Deep understanding of the beauty industry is preferred
Bilingual in English and Mandarin is preferred

Requirements:

Drive adoption and onboarding of the services to help customers realize the business value of the partnership and offerings
Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation
Coordinate internal resources to support product delivery, implementation, and deployment
Maintain client relationships by providing support and monitoring market dynamics, risks, and problems that may affect customers

Shanghai BSF Human Resources Co., Ltd

Human Resources, Staffing & Recruiting

About Shanghai BSF Human Resources Co., Ltd

BSF Talent - Recruite all around the world!What we do?One of the problems that many companies face when doing business abroad is how to efficiently recruit high level local talents, which is our core strength.We are Shanghai BSF Human Resources Co., Ltd. with many years of experience in comprehensive human resources services.By integrating experienced human resources consultants from various countries around the world, we can efficiently and cost-effectively build talent systems for our clients.What we can do?Our consultants customize unique recruitment solutions based on each country's employment policies and our clients' business objectives and job responsibilities.By working with us, you can easily find top talent in more than 30 countries around the world.

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Job brief

We are seeking a dynamic and experienced Customer Success Manager for our client focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products.

The main goal of a customer success team is to provide support for customers as they transition from the sales pipeline (prospects) to the support pipeline (active users). You're typically responsible for maintaining customer loyalty, upselling existing customers to new features within the product, fostering long-term relationships with your customers, facilitating overall customer service, and ensuring that your customers are achieving the goals they were looking to achieve when purchasing your product.

Responsibilities

Drive the successful adoption and onboarding of the services to help customers realize the business value of our partnership and offerings.
Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
Coordinate internal resources to support product delivery, implementation, and deployment.
Identify and analyze customers needs to help the internal team improve product offering.
Output and share customer success stories and best practices in the industry.
Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.

Requirements

Candidates with a bachelor's degree or higher in computer science or related fields, or with experience in software/SaaS development are preferred.
At least 5 years of B2B customer success 、customer service or account management experience in SaaS or CRM related fields;
The deep understanding of the beauty industry is preferred;
Bilingual in English and Mandarin is preferred.