Logo for Patrique Mercier Recruitment

Italian Speaking Technical Support Advisor -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Italian, English

Other Skills

  • •
    Troubleshooting (Problem Solving)
  • •
    Communication
  • •
    Multitasking
  • •
    Time Management
  • •
    Detail Oriented
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Italian and English (written and spoken)
  • Experience in technical support or customer service
  • Strong understanding of IT systems and troubleshooting skills
  • Excellent problem-solving, communication, and interpersonal skills

Requirements:

  • Provide exceptional technical support to Italian-speaking customers via phone, email, and chat
  • Diagnose and resolve technical issues to ensure a smooth customer experience
  • Educate customers on product features and effective usage
  • Document interactions and resolutions in the CRM and escalate complex issues with product and engineering teams

Job description

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting talented individuals with exceptional job opportunities. We are currently in search of an Italian Speaking Technical Support Advisor to join our dynamic team. This position is ideal for candidates with a strong technical background and a commitment to providing outstanding customer support to Italian-speaking clients.


Responsibilities

  • Deliver exceptional technical support to Italian-speaking customers through various communication channels, including phone, email, and chat.
  • Diagnose and resolve technical issues efficiently, ensuring a smooth customer experience.
  • Educate customers on product features and how to effectively utilize them.
  • Document customer interactions and resolutions accurately in our CRM system.
  • Collaborate with product and engineering teams to escalate complex issues and contribute to product development.
  • Ensure customer satisfaction by following up on issues until fully resolved.
  • Stay informed about product updates and industry trends to provide informed support.

Requirements

  • Fluency in Italian and English, both written and spoken.
  • Experience in technical support or customer service is preferred.
  • Strong understanding of IT systems and effective troubleshooting skills.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills, focusing on customer satisfaction.
  • Familiarity with CRM software and remote support tools is a plus.
  • Ability to work independently and handle multiple tasks efficiently.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Technical Support Director Related jobs

Other jobs at Patrique Mercier Recruitment

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

✨

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.